Manager, Client Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Create detailed account strategies that cater to client requirements and align with their strategic objectives, ensuring continuous satisfaction and loyalty.

• Serve as the main advocate for clients within the agency, ensuring their objectives are prioritized during strategic conversations and decision-making processes.

• Collaborate with pod leadership to provide timely feedback, coaching, and evaluation of team members' objectives and tasks, conducting weekly one-on-one meetings to offer ongoing support, and ensuring compliance with scorecard responsibilities.

• Apply a profound understanding of clients' businesses, industry trends, and KPIs to offer strategic insights and impactful solutions.

• Foster innovative thinking within the team, encouraging the creation of cutting-edge solutions that drive client success and may lead to awards.

• Empower clients with the knowledge and confidence to discuss strategic directions and decisions, reinforcing their trust in our expertise.

• Maintain and utilize extensive knowledge of market developments, emerging trends, and best practices within the client’s business and the broader industry to enhance client strategies and recommendations.

• Utilize strong expertise across various digital channels (Commerce, SEM, SEO, CRO, Social, Shopping, Display, etc.) to develop strategic plans, clearly linking channel recommendations to the client’s business objectives.

⛳️ Requirements

• 5-7 years of experience in Client Delivery roles with a demonstrated history of executing successful campaigns.

• Management experience is preferred.

• Proficiency in various digital platforms and their interrelationships.

• Familiarity with Google Analytics.

• Knowledge of Amazon Ad Console.

• Experience with Project Management tools.

• Proficient in research tools such as Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, and Commspoint.

• Proven success in analyzing data and utilizing analytics tools to guide marketing decisions.

• Advanced computer skills, including Google Suite, Microsoft Excel, and PowerPoint.

• Capability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives.

• Excellent communication and interpersonal abilities, with the capacity to work effectively with both external and internal teams.

🏝️ Benefits

• Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.

• Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts.

• Retirement: Match up to 4% of your contributions at 100%.

• Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity.

• Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.

• Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources.