Manager – Business Process Continuous Improvement

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and communicate opportunities for improving processes and quality within Global Quality.

• Lead and support initiatives aimed at continuous improvement, focusing on efficiency, effectiveness, compliance, and quality outcomes.

• Perform analyses and assessments of business processes to pinpoint gaps, risks, trends, and opportunities for optimization.

• Collaborate with stakeholders to implement sustainable solutions and evaluate the effectiveness of improvements.

• Foster a culture of operational excellence and continuous improvement throughout the organization.

• Develop, maintain, and enhance dashboards and reporting solutions.

• Collect, analyze, trend, and interpret data from various systems and business processes.

• Identify and track key performance indicators (KPIs) and operational metrics.

• Create standard and custom reports for decision-making, operational reviews, governance meetings, and leadership reporting.

• Provide actionable insights and recommendations based on data analysis and performance trends.

• Stay informed about Global Quality technologies and systems, including LMS, QMS, and reporting platforms.

• Analyze business requirements and propose technology-enabled solutions.

• Optimize system usage, data management, reporting capabilities, and business processes.

• Identify system enhancements and opportunities to enhance user experience and efficiency.

• Evaluate technologies and tools that support operational excellence and continuous improvement.

• Discover opportunities to automate manual processes.

• Design, develop, and implement automated workflows, reporting solutions, and digital tools.

• Work with stakeholders to streamline processes and lessen administrative burdens.

• Support the adoption of tools and technologies that enhance operational performance and productivity.

• Serve as Project Manager for initiatives related to process improvement, reporting, automation, and operational excellence.

• Develop project plans, timelines, and resource requirements.

• Collaborate with cross-functional teams to achieve project objectives and implement solutions.

• Monitor project progress and communicate status, risks, and outcomes.

• Assist in audit and inspection readiness through effective reporting, documentation, and data management.

• Provide metrics, dashboards, and trending data for compliance monitoring and inspections.

• Support audit-related inquiries and initiatives for corrective and preventive actions.

⛳️ Requirements

• Bachelor’s degree required; advanced degree in Business, Data Analytics, Information Systems, Quality Management, Engineering, or a related field preferred.

• Over 5 years of experience in business process improvement, operations, analytics, quality systems, or similar roles.

• Experience in the pharmaceutical, biotech, or healthcare industry is preferable.

• Proficient in LMS platforms, QMS platforms, reporting tools, dashboard development, and data visualization solutions.

• Familiarity with process improvement methodologies and business intelligence platforms.

• Advanced skills in Microsoft Excel, including complex formulas, pivot tables, Power Query, data modeling, and reporting automation.

• Experience with Microsoft Power BI, Power Automate, and workflow automation tools.

• Strong analytical skills with the ability to interpret data and generate actionable insights.

• Excellent organizational, communication, project management, and stakeholder management abilities.

• Experience supporting compliance, audits, and inspection readiness activities is a plus.

• Must be eligible to work in the United States.

🏝️ Benefits

• Comprehensive medical, dental, vision, and prescription drug coverage.

• Company-provided basic life insurance.

• Accidental death and dismemberment insurance.

• Short-term and long-term disability insurance.

• Tuition reimbursement.

• Student loan assistance.

• Generous 401(k) match.

• Flexible time off.

• Paid holidays.

• Paid leave programs.

• Additional company-provided benefits.

• Incentive opportunities.