Manager, Broker Commissions – Sales Operations

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Supervise the calculation, validation, reconciliation, and disbursement of broker commissions across various products and markets.

• Maintain and update commission structures and rate tables within the relevant systems.

• Ensure adherence to contractual agreements, regulatory standards, and internal policies.

• Manage monthly and ad hoc commission cycles, including the handling of exceptions.

• Investigate and resolve any disputes related to commissions.

• Develop and uphold processes and documentation that are ready for audit review.

• Provide support to sales teams through reporting, analytics, dashboards, KPIs, and operational processes.

• Identify and implement process improvements to boost efficiency and scalability.

• Collaborate with FP&A and Accounting on commission accruals, forecasting, and financial reporting.

• Analyze trends in commission expenses and offer insights to leadership.

• Ensure data integrity across CRM, commission, and financial platforms.

• Create and maintain reporting models to facilitate decision-making.

• Oversee commission and sales operations systems.

• Work with IT and vendors on system enhancements and tools.

• Lead automation projects and establish standard operating procedures.

• Act as a liaison between Finance, Compliance, and Sales departments.

• Assist in audits and regulatory inquiries.

• Train and guide internal teams on commission processes and tools.

⛳️ Requirements

• A Bachelor’s degree in Finance, Business, Accounting, or a related field is required.

• 5–8+ years of experience in sales operations, commissions management, or financial operations is necessary.

• A strong understanding of commission structures, incentive compensation, and sales processes is essential.

• Proficiency in advanced Excel skills is required.

• Experience with data analysis and reporting tools is preferred.

• Ability to manage complex data sets and reconcile financial transactions is essential.

• Strong organizational skills and a keen attention to detail are necessary.

• Preferred experience in healthcare, insurance, financial services, or regulated industries.

• Familiarity with CRM systems such as Salesforce or Dynamics 365 is beneficial.

• Experience with SQL or business intelligence tools like Power BI or Tableau is preferred.

• Knowledge of broker/agent compensation models is advantageous.

• Prior experience in people management or team leadership is preferred.

• Strong problem-solving skills are required.

• Excellent communication skills, particularly in explaining complex compensation structures clearly.

• Ability to prioritize competing tasks and meet tight deadlines is essential.

🏝️ Benefits

• Fully remote work arrangement.

• Periodic travel to company meetings.

• Cross-functional, fast-paced environment with high visibility to leadership.