Manager, Associate Relations Consultant

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Conduct investigations and address issues raised by managers and associates.

• Resolve conflicts by providing coaching and guidance.

• Assist people leaders, associates, and business leaders in mediating conflicts and disputes.

• Offer associates an impartial and informed resource for complex employment, performance, and policy matters.

• Collaborate with Legal, Benefits, the Office of Corporate Investigations, and Security Operations to maintain legal and regulatory compliance while identifying solutions.

• Investigate and address formal employment complaints, including those related to harassment, discrimination, and wrongful termination.

• Analyze departmental case data to identify trends and suggest action plans for business units.

• Partner with line-of-business HR Business Partners to improve the capabilities of people leaders.

• Review policies and procedures that support the associate experience.

• Serve as a role model and advocate for Capital One values.

• Engage in internal projects aimed at enhancing processes through cross-functional collaboration and integrative problem-solving.

• Utilize knowledge of employment law and best practices in employment.

⛳️ Requirements

• High School Diploma, GED, or an equivalent certification.

• A minimum of 3 years of experience in client management.

• At least 1 year of experience in Human Resources (preferred).

• Human Resources Management certification(s) (preferred).

• Familiarity with employment law and practices (preferred).

• Over 5 years of experience in a team environment and collaborating with various stakeholders (preferred).

• Capital One will not provide sponsorship for employment authorization for this position.

🏝️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• A comprehensive, competitive, and inclusive benefits package that supports total well-being, including health and financial options.

• Reasonable accommodations available for applicants with disabilities.