Manager, Account Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of transitioning from a rapid, transactional renewal process to a segmented renewal strategy that incorporates cross-sell revenue.

• Manage a team of 4–8 Account Managers responsible for achieving Gross Renewal Rate (GRR), Net Renewal Rate (NRR), and expansion objectives.

• Achieve team-level GRR, NRR, and expansion goals through a proactive and structured renewal strategy.

• Transform the renewal team into a segmented, expansion-focused unit while ensuring consistent throughput.

• Enhance cross-sell revenue by guiding the ShareGate Protect initiative within the current Migrate customer base.

• Mentor Account Managers through weekly one-on-one meetings, pipeline assessments, and live deal coaching sessions.

• Safeguard at-risk revenue by identifying churn signals, coaching on retention strategies, and escalating issues promptly.

• Provide reliable forecasts, uphold HubSpot pipeline accuracy, and leverage AI to convert CRM data into actionable insights.

• Collaborate with RevOps, Channel, Finance, and Legal teams on segmentation, reporting, and capacity planning.

• Report directly to the Director of Account Management.

• Work collaboratively with Channel, RevOps, Finance, Legal, HR, Sales Enablement, and Product Marketing teams.

⛳️ Requirements

• A minimum of 2 years leading an Account Management or Customer Success team focused on renewal and expansion targets, with a proven track record of meeting these goals.

• Experience with both high-velocity transactional renewals and high-touch strategic accounts.

• Strong judgment to tailor account approaches to meet specific needs.

• A builder's mindset with the ability to test new ideas and pivot as necessary.

• Proven leadership skills during periods of change, including effective communication and ownership of team challenges.

• Strong coaching abilities and commitment to radical candor.

• Proficiency in AI tools, including developing workflows and utilizing AI for CRM data analysis and decision validation.

• Experience with HubSpot is advantageous.

• Familiarity with the Microsoft 365 ecosystem is a plus.

• Previous experience guiding a velocity-driven team through a transition to an expansion-led model is a bonus.

🏝️ Benefits

• Long-Term Incentive Plan (LTIP) allowing you to share in Workleap's long-term success.

• Registered Retirement Savings Plan (RRSP).

• Comprehensive family health insurance.

• Access to telemedicine services.

• Annual wellness budget for health-related expenses.

• Flexible vacation policy to suit your needs.

• Option for remote work, with access to our Montreal office.

• Biannual in-person gatherings.

• Claude access available to all team members.