Manager, Account Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the transition from a rapid, transactional renewal process to a more segmented renewal strategy that includes cross-sell revenue.

• Supervise a team of 4–8 Account Managers who are responsible for Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and expansion initiatives.

• Achieve team-level GRR, NRR, and expansion goals through a proactive and structured renewal approach.

• Transform the high-velocity renewal team into a segmented, expansion-focused team while sustaining throughput.

• Increase cross-sell revenue by spearheading the ShareGate Protect initiative within the current Migrate customer base.

• Mentor Account Managers through weekly one-on-one meetings, pipeline evaluations, and live deal coaching sessions.

• Identify churn signals early, coach on retention strategies, and escalate any revenue risks.

• Provide reliable forecasts, ensure HubSpot pipeline cleanliness, and leverage AI to convert CRM data into actionable insights.

• Collaborate with RevOps, Channel, Finance, and Legal teams on segmentation, reporting, and capacity planning.

• Report directly to the Director of Account Management and work alongside Channel, RevOps, Finance, Legal, HR, Sales Enablement, and Product Marketing teams.

⛳️ Requirements

• A minimum of 2 years of experience leading an Account Management or Customer Success team focused on renewal and expansion targets, with a proven track record of achieving them.

• Experience managing both high-velocity transactional renewals and strategic white-glove accounts.

• Ability to align account strategies with customer needs effectively.

• Entrepreneurial mindset with the capability to test strategies and pivot when necessary.

• Strong leadership skills during periods of change, emphasizing clear and honest communication in times of uncertainty.

• Excellent coaching abilities coupled with a commitment to radical candor.

• Proficiency with AI tools, including the ability to create workflows and analyze CRM data effectively.

• Familiarity with HubSpot is advantageous.

• Knowledge of the Microsoft 365 ecosystem is a plus.

• Experience in transitioning a velocity-driven team to an expansion-oriented model is an advantage.

🏝️ Benefits

• Payment structure: 65% base salary, 35% variable components.

• Long-Term Incentive Plan (LTIP) allowing participation in Workleap's long-term growth.

• Registered Retirement Savings Plan (RRSP).

• Comprehensive family health insurance coverage.

• Access to telemedicine services.

• Annual wellness budget.

• Flexible vacation policy.

• Option for remote work, with access to our Montreal office.

• Biannual in-person gatherings.

• Claude access for all employees.