Manager, Account Management

📋 Description

• Guide, mentor, and nurture a team of Account Managers.

• Take responsibility for the overall health and commercial performance of the team's account portfolio.

• Foster a culture of proactive upselling and cross-selling within the team.

• Manage the commercial relationships with designated channel partners.

• Act as the main escalation point for your team regarding support, delivery, implementation, or billing challenges.

• Cultivate cross-functional relationships with the Customer Care, Delivery, and Billing teams.

⛳️ Requirements

• A minimum of 4 years of experience in account management or commercial roles within the hospitality sector or hospitality technology field.

• At least 1 to 2 years of experience in a leadership or team management role.

• Proven ability to handle a high-volume, fast-paced book of business with consistent rigor and commercial discipline.

• Strong coaching instincts and a genuine commitment to the growth and development of team members.

• Business acumen to recognize renewal risks, growth opportunities, and performance trends across a large, diverse portfolio of accounts.

• Familiarity with Salesforce for managing pipelines, tracking team performance, and documenting accounts.

• Excellent organizational and prioritization skills.

• Outstanding communication and interpersonal abilities.

• Comfortable serving as a triage and escalation point for customer concerns.

• Bachelor's degree or equivalent; relevant experience is accepted in lieu of formal education.

🏝️ Benefits

• Highly competitive compensation.

• Generous Paid Time Off (25 PTO days).

• 8 Hours of Volunteer Time Off (VTO).

• Comprehensive medical, dental, and wellness program.

• 12 weeks of paid parental leave.

• Flexible working arrangements.

• Structured and informal reward, recognition, and acknowledgment programs.

• Engaging employee development events.