Managed Services Resource Manager

This is a fully remote position, open to applicants in Connecticut, +8 more states.

📋 Description

• Lead the strategic allocation and enhancement of the internal talent pool.

• Maintain an up-to-date perspective on resource availability, capacity, and utilization.

• Proactively identify trends of under- and over-utilization and suggest corrective measures.

• Create and sustain a database for skills inventory.

• Collaborate with project managers and delivery leads to anticipate resource needs.

• Advocate for an 'internal first' staffing approach.

• Collaborate with HR and talent acquisition to establish criteria for external hiring.

• Serve as the main point of contact among project/delivery teams, people managers, HR, and leadership.

• Manage relationships with staffing vendors, contractors, and contingent workforce partners.

• Design and maintain dashboards and reports for resource utilization.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• Over 5 years of experience in resource management, workforce planning, or delivery operations.

• Must be a US Citizen.

• Proven experience in managing resources across various functions: technical, project management, and operations.

• Data-driven mindset with experience in creating utilization reports and capacity forecasts.

• Outstanding interpersonal and negotiation skills.

• Capable of managing sensitive workforce discussions with discretion and empathy.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Opportunities for professional development.