Managed Services Field Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensure compatibility of customer network environments with GoTo's unified communications and collaboration products.

• Work overnight shifts on weekends and/or flexible hours during the week as necessary.

• Onboard accounts within the company's service level agreements (SLAs).

• Maintain customer satisfaction and confidence throughout the setup process.

• Act as the primary technical contact for troubleshooting and product integration in client environments.

• Integrate existing customer equipment with the cloud PBX system.

• Develop APIs and automate services tailored to customer specifications.

• Execute Active Directory (AD), LDAP, and Single Sign-On (SSO) integrations.

• Integrate external solutions that are compatible with GoTo products.

• Continuously enhance technical and soft skills related to sales.

⛳️ Requirements

• A minimum of 2–4 years of experience in Network Support, focusing on Routing and Switching as well as Unified Communications.

• Certifications in Cisco, Python, Juniper, and Microsoft are advantageous.

• Strong communication and time-management abilities.

• Capability to build and maintain close relationships with customers and collaborate effectively within a team.

• Flexible availability is essential.

• Proficiency in performing AD, LDAP, and SSO integrations.

• Ability to integrate external solutions that are compatible with GoTo products.

• Experience with Communications, Voice over IP, Video over IP, SIP, Asterisk, and firewalls/network security.

• Familiarity with automation, Python, REST API, and Postman is a plus.

• Professional proficiency in English at a B2 level or above.

• Ability to collaborate, communicate, and write clearly in a professional setting.

🏝️ Benefits

• Comprehensive health benefits, life and disability insurance, and support programs for fertility and family formation.

• Generous paid time off.

• Paid holidays.

• Volunteer time off/days.

• Quarterly self-care days.

• Designated company no-meeting days.

• Tuition reimbursement and reading reimbursement programs.

• Access to instructor-led and on-demand learning and development programs.

• Thrive Global Wellness Program.

• Confidential Employee Assistance Program (EAP).

• One-on-one wellness coaching.

• Employee Resource Groups (ERGs).

• GoTo Gives employee program.

• Charitable matching program.