Field Service Technician

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Deliver prompt, customer-centric technical support to ensure complete customer satisfaction.

• Provide technical knowledge to sales representatives and customers concerning industrial rotating equipment and associated components.

• Diagnose and rectify equipment malfunctions and system failures.

• Suggest assembly, disassembly, repair methods, and enhanced maintenance practices.

• Install NOV FMS products as necessary.

• Educate customers, representatives, and Authorized Service Center personnel on the assembly, disassembly, and repair of NOV products.

• Accurately complete Field Service Reports in a timely manner.

• Travel to client locations for service and courtesy support visits, occasionally on short notice.

• Recognize opportunities for process enhancement using Lean methodologies.

• Travel mainly from Monday to Friday, up to 75% of the time, sometimes on short notice.

• International travel may be necessary 1–2 times annually.

• Perform responsibilities according to Quality Assurance guidelines, work instructions, Health & Safety protocols, training, and directives.

• Report safety risks to the HSE representative.

• Work in collaboration with engineering, sales, and service teams.

⛳️ Requirements

• Minimum of 5 years of experience in mechanical installation/service.

• OSHA 30 certification; NCCCO Rigger I certification preferred.

• Preferred skills in welding, rigging, and forklift operation.

• Ability to comprehend and interpret mechanical plans, drawings, and site layouts.

• Familiarity with industrial equipment.

• Experience with the installation, alignment, and commissioning of pumps, mixers, or other industrial machinery.

• Understanding of troubleshooting methods for malfunctioning equipment.

• Knowledge of VFDs and/or PLCs in an industrial context preferred.

• Familiarity with rigging, forklift operation, and confined space entry preferred.

• Certification in welding and rigging preferred.

• Basic computer proficiency, including Microsoft Office Suite.

• Basic skills in mobile devices; abilities in Microsoft Dynamics 365 and Excel preferred.

• Capacity to work both independently and collaboratively.

• Strong communication and customer service abilities.

• Proficient time management skills while in the field.

• Willingness to work overtime and weekends.

• Openness to frequent travel and various field conditions.

• Valid driver's license with a clean driving record.

• Capability to work in challenging environments, including rain, snow, heat, and heights while using a safety harness.

• Must be able to walk and stand consistently; occasionally grasp, climb, balance, crouch, crawl, kneel, and reach.

• Physical ability to perform tasks involving wrenching, pulling, and pushing.

• Capacity to lift up to 50 pounds.

• Dedication to safety and quality standards.

• Must successfully pass a background check, drug screening, and health evaluations.

• Participate in mandatory training sessions.

• Capability in welding.

🏝️ Benefits

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base salary and overtime for every dollar you contribute.

• Competitive medical plans starting on your hire date.

• FREE MDLIVE virtual consultations when enrolled in an NOV medical plan.

• FREE preventive medical and dental care for the entire family when enrolled in an NOV medical/dental plan and visiting an in-network physician.

• FREE Basic Life and AD&D insurance at twice your annual salary for full-time employees.

• Three weeks of paid vacation annually for regular full-time employees, prorated based on the start date.

• Previous relevant experience may be taken into account for vacation accruals.

• Up to 11 paid holidays each year for regular full-time employees.