Managed Repair Analyst II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the reconstruction segment of claims losses for insurance providers and facilitate swift claim resolution.

• Manage board-up, tarp assignments, contents, fire mitigation, and repairs up to $50,000.

• Assess the necessary extent of reconstruction and communicate the process to insured individuals.

• Examine loss and coverage details to ascertain if losses fall within policy limits.

• Confirm claim status with insurance providers.

• Collaborate with designated contractors to clarify job scope and update claims with relevant notes.

• Review invoices for proper scope and negotiate pricing as needed.

• Suggest reserve amounts based on exposure and provide advice on subrogation opportunities, potential fraud, or atypical underwriting risks.

• Work alongside public adjusters and attorneys to finalize claims.

• Address and resolve customer inquiries received via phone, email, fax, claim alerts, or electronic data interchange.

• Supply customers with technical product information.

• Accurately input claim data into databases and business applications.

• Ensure adherence to quality standards and recommend process enhancements.

• Engage in training sessions and meetings.

• Foster professional relationships with insurance clients, insured individuals, colleagues, and contractors.

• Achieve assigned work schedules, productivity targets, and quality standards.

• Analyze claim situations and identify resolutions in alignment with business guidelines.

• Execute other assigned responsibilities.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and experience, or 3–4 years of experience in the insurance sector managing Property claims as a desk and/or field adjuster.

• Active Adjuster License is mandatory.

• Proficient in using the internet and knowledgeable in Windows applications such as Excel, Word, Teams, and other Microsoft Office programs.

• Strong capability to audit estimates and invoices.

• Exceptional negotiation and customer service abilities.

• Comprehensive understanding of property claim handling protocols.

• Advanced proficiency in Xactimate and Xactanalysis.

• Quiet, distraction-free, suitable work-from-home environment.

• Outstanding verbal and written communication skills.

• Keen attention to detail.

• Competence in using technology devices, software, and applications.

• Prior experience with Microsoft Office Suites and fundamental computer skills is essential.

• Dependable high-speed home broadband internet connection with a minimum of 10 meg download and 1 meg upload speeds.

• Capability to connect to home internet via ethernet cable when working remotely.

🏝️ Benefits

• Incentives in addition to base salary.

• Fully remote work opportunity.

• Flexible working hours, including nights, weekends, and overtime as needed.

• Individual and team training sessions and meetings.

• Work-from-home arrangement with a required high-speed broadband internet connection.