Maintenance Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Receive, assess, and prioritize maintenance requests via online platforms and communication channels.

• Troubleshoot basic maintenance issues remotely for tenants.

• Identify vendor needs and allocate qualified third-party contractors based on urgency, specialty, and scope of work.

• Source, evaluate, and nurture relationships with local vendors and contractors.

• Request, compare, and negotiate quotes for repairs and property enhancements.

• Dispatch technicians and monitor work orders until completion and invoice approval.

• Communicate the status of repairs to tenants and keep property owners updated on conditions, progress, and costs.

• Follow up post-repairs to ensure tenant satisfaction and uphold quality control.

• Maintain documentation, photos, invoices, and maintenance logs using digital software.

• Review vendor invoices and authorize payments in accordance with budget guidelines.

• Identify recurring property issues and suggest preventative maintenance measures.

⛳️ Requirements

• Strong knowledge of residential systems, including HVAC, plumbing, electrical, appliances, and carpentry.

• Excellent interpersonal and customer service abilities.

• Capacity to analyze situations remotely and devise quick, cost-effective solutions.

• Ability to manage multiple ongoing work orders and prioritize urgent matters.

• Comfortable working independently and effectively managing time.

• Familiarity with Slack, email, phone software, task management platforms, spreadsheets, digital management tools, and cloud-based platforms.

• Must be available Monday to Friday from 8:30 am to 5:00 pm EST.

• No temporary workers accepted.

• Must not hold employment with another company simultaneously.

• Must not engage subcontractors to execute assigned work.

🏝️ Benefits

• Fully remote work environment.

• Monday to Friday schedule from 8:30 am to 5:00 pm EST.