MACD Representative – VoIP Provisioning, Technical Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Analyze site surveys and scope-of-work documents to ascertain customer voice service needs.

• Engage in voice gap analysis evaluations and pinpoint provisioning requirements.

• Utilize reports, dashboards, and internal systems to execute voice provisioning tasks with precision and timeliness.

• Leverage proprietary, BroadWorks-based tools to design and create customer voice services.

• Liaise with customers, vendors, account managers, and internal teams to comprehend technical specifications and business requirements.

• Oversee telephone number porting processes with both internal and external teams.

• Track order and implementation progress and escalate issues when necessary.

• Maintain accurate updates throughout the provisioning lifecycle.

• Ensure that customer requests are executed and documented correctly.

• Take full responsibility for requests from initial setup to successful installation.

• Handle multiple requests while ensuring speed, accuracy, and meticulous attention to detail.

• Clearly convey technical information to both technical and non-technical audiences.

⛳️ Requirements

• High school diploma or its equivalent.

• Minimum of 6 months of experience in technical support or help desk roles.

• Strong computer proficiency and comfort with various software applications.

• Proficient in using Microsoft Word and Excel.

• Excellent keyboard and mouse skills.

• Basic knowledge of voice, data, and networking principles.

• Strong analytical and problem-solving abilities.

• Exceptional written and verbal communication skills.

• Strong organizational and time-management skills.

• Capability to prioritize various tasks and adhere to deadlines.

• Ability to work independently and take responsibility for assigned tasks.

• Comfortable in a structured and accountable work environment.

• Willingness to work an overnight schedule aligned with U.S. business hours.

• Windows 11 PC required (Mac is not supported).

• 16 GB RAM necessary.

• Dual monitor setup is required.

• Webcam and USB headset are mandatory.

• i5 processor or higher is required.

• Fibre internet with a wired connection (Ethernet cable) is essential.

• Backup power solution is necessary.

• Familiarity with Microsoft Teams / Office 365 is required.

• Applicants must be comfortable working from 11:00 PM to 7:00 AM Philippine Time.

• Candidates must complete every step of the hiring process.

🏝️ Benefits

• Weekly payment in arrears.

• Fully remote position based in the Philippines.