MACD Representative – VoIP Provisioning, Technical Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Evaluate site surveys and scope-of-work documentation to ascertain customer voice service needs.

• Engage in voice gap analysis reviews and identify provisioning necessities.

• Utilize reports, dashboards, and internal systems to accurately and timely complete voice provisioning tasks.

• Employ proprietary, BroadWorks-based tools to design and establish customer voice services.

• Liaise with customers, vendors, account managers, and internal teams to comprehend technical requirements and business objectives.

• Oversee telephone number porting activities with both internal and external teams.

• Track order and implementation status, escalating issues as necessary.

• Maintain precise updates throughout the provisioning process.

• Ensure that customer requests are executed and documented correctly.

• Take responsibility for requests from initial setup to successful installation.

• Handle multiple requests while ensuring speed, accuracy, and meticulous attention to detail.

• Convey technical information clearly to both technical and non-technical audiences.

• Complete all phases of the hiring process, including resume review, pre-screen questionnaire, one-way video interview, and live interviews.

⛳️ Requirements

• High school diploma or equivalent.

• Minimum of 6 months experience in technical support or help desk roles.

• Proficient computer skills and confidence in using various software applications.

• Comfortable with Microsoft Word and Excel.

• Strong keyboard and mouse proficiency.

• Basic knowledge of voice, data, and networking principles.

• Robust analytical and problem-solving capabilities.

• Exceptional written and verbal communication skills.

• Strong organizational and time-management skills.

• Ability to prioritize multiple tasks and meet deadlines effectively.

• Capability to work independently and take ownership of assigned responsibilities.

• Comfortable operating in a structured and accountable setting.

• Willingness to work an overnight schedule that aligns with U.S. business hours.

• Windows 11 PC (Mac not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and USB headset.

• i5 processor or higher.

• Fibre internet with a wired Ethernet connection.

• Backup power solution.

• Microsoft Teams / Office 365.

• Candidates must be comfortable working from 11:00 PM to 7:00 AM Philippine Time.

• Preferred: Previous experience in VoIP.

• Preferred: Experience in telecommunications provisioning.

• Preferred: Familiarity with BroadWorks or similar telecommunications platforms.

• Preferred: Experience with ticketing or service management systems.

• Preferred: Experience in telephone number porting or voice service activation.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote position based in the Philippines.

• Independent Contract Position.