MACD Representative – VoIP Provisioning, Technical Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Analyze site surveys and scope-of-work documentation to ascertain customer voice service needs.

• Engage in voice gap analysis reviews and pinpoint provisioning requirements.

• Utilize reports, dashboards, and internal systems to execute voice provisioning tasks with precision and punctuality.

• Employ proprietary, BroadWorks-based tools to design and construct customer voice services.

• Liaise with customers, vendors, account managers, and internal teams to grasp technical requirements and business needs.

• Oversee telephone number porting activities in collaboration with internal and external teams.

• Track order and implementation status, escalating issues as necessary.

• Maintain precise updates throughout the provisioning process.

• Ensure that customer requests are executed and documented accurately.

• Assume responsibility for requests from initial setup through to successful installation.

• Handle multiple requests while ensuring speed, accuracy, and meticulous attention to detail.

• Convey technical information clearly to both technical and non-technical audiences.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Minimum of 6 months experience in technical support or help desk roles.

• Proficient computer skills and comfortable navigating multiple software applications.

• Familiarity with Microsoft Word and Excel.

• Strong keyboard and mouse proficiency.

• Basic knowledge of voice, data, and networking concepts.

• Excellent analytical and problem-solving abilities.

• Outstanding written and verbal communication skills.

• Strong organizational and time-management skills.

• Capable of prioritizing multiple tasks and meeting deadlines.

• Ability to work independently and take ownership of assigned responsibilities.

• Comfortable operating in a structured and accountable environment.

• Willingness to work an overnight schedule that aligns with U.S. business hours.

• Windows 11 PC (Mac is not supported).

• Minimum 16 GB RAM.

• Dual monitors required.

• Webcam and USB headset necessary.

• i5 processor or higher.

• Fibre internet with a wired connection (Ethernet cable).

• Backup power solution required.

• Proficiency in Microsoft Teams / Office 365.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote position.

• Independent contractor role.