M365 Platform Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist and contribute to the comprehensive M365 roadmap and strategy.

• Ensure complete integration solutions for applications with datacenter design.

• Develop core implementation strategies to accommodate new and anticipated requirements.

• Collaborate with key business and product stakeholders and architects to guarantee strategy alignment with demand and requirements.

• Address complex interoperability challenges.

• Create a structured datacenter capacity planning and monitoring strategy.

• Work closely with multi-disciplinary Technical Architects on solution development.

• Serve as a Tier-4 escalation point during significant outages or critical downtime periods.

• Ensure compliance with corporate regulations, security, and legal requirements worldwide.

• Define cloud architecture requirements for Enterprise Infrastructure.

• Review proposed technology functions, gather requirements, and assess demands for the overall system architecture and interoperability with the internal corporate private cloud.

• Present plans to project and governance teams and reach agreement on execution.

• Provide escalation-level support for urgent and critical organizational requests.

• Mentor technical teams on intricate solutions and their operational impacts.

• Collaborate with operations teams for continuous improvement and proactive incident management.

• Enhance M365 automation and administration to minimize human intervention.

• Work in partnership with application stakeholders.

• Conduct problem management, root cause analysis, and remediation.

• Design and architect mail flow for new applications and business initiatives.

⛳️ Requirements

• Bachelor's degree in Computer Science, Management Information Systems, or a related field, or equivalent work experience.

• Over 4 years of experience in a Senior Engineer role with a proven track record in datacenter/service for a global datacenter.

• 8 years of experience in Information Technology, including management, configuration, modification, installation, and evaluation of network systems hardware and software.

• Experience in developing, documenting, and communicating technical implementation designs and transitioning them to deployment engineers.

• Expert knowledge in Data Center Architecture - encompassing Network, Servers, and Storage.

• Ability to operate within a heterogeneous network comprised of various hardware manufacturers.

• Strong vendor management skills.

• Availability to work occasional weekends and after hours.

• Willingness to travel domestically and internationally.

• Define monitoring, metrics, configurations, and hand them over to operations management.

• Exceptional organizational skills and an effective team player.

• Strong analytical skills for troubleshooting high-level, complex technical issues.

• Capable of working independently with minimal guidance.

• Outstanding verbal, written, and communication skills, able to convey information to both technical and non-technical audiences.

• Maintain a high level of professionalism and integrity.

🏝️ Benefits

• Medical, dental, and vision care coverage.

• Paid time off plan.

• 401(k) Plan.

• Flexible Spending Accounts.

• Basic life insurance.

• Short- and long-term disability coverage.

• Accident insurance.

• Teammate Assistance Program.

• Paid parental leave.

• Domestic partner benefits.

• Programs for mental, physical, and financial well-being.