LTL Operator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Process shipment tenders received via Electronic Data Interchange (EDI) and integrate them into daily transportation plans.

• Consolidate pallets from various suppliers to optimize truck capacity, aiming for 28 pallets per truck while reducing the number of trucks used.

• Assign loads according to carrier schedules, preferred pickup days, transit times, and delivery specifications.

• Give priority to long-haul shipments to ensure compliance with required arrival dates.

• Review and handle appointment changes and exceptions.

• Coordinate the rescheduling of delivery appointments and align them with required arrival dates (RADs).

• Communicate shipment risks, delays, and significant updates to customer representatives through email.

• Identify issues that may impact delivery commitments and propose solutions along with escalations.

• Collaborate on daily transportation plans with US-based client account representatives and the capacity lead.

• Address and resolve operational challenges.

⛳️ Requirements

• A minimum of 3 years of experience in logistics operations, including freight forwarding, third-party logistics (3PL), freight brokerage, or trucking operations.

• Exceptional written English communication skills, ideally at a C1 level.

• Ability to communicate clearly and professionally with enterprise customers based in the US.

• Experience in managing high volumes of email, prioritizing requests, tracking ongoing conversations, and ensuring timely follow-up.

• Strong critical-thinking and problem-solving abilities.

• Capability to assess shipment risks, make operational decisions, and independently recommend solutions.

• Experience in load planning, shipment scheduling, truck consolidation, or managing multiple transportation needs.

• Willingness to work a night shift that aligns with US business hours.

• Fiber internet connection with a recommended speed of 100/50 Mbps.

• Backup internet service with a minimum speed of 20 Mbps.

• A quiet and conducive home workspace.

🏝️ Benefits

• HMO and healthcare benefits.

• Leave credits accrued after the third month of engagement.

• Remote work from home.

• Supportive and collaborative team environment.

• Structured onboarding process.

• Client-specific training.

• Environment fostering growth and mutual success.