LTL Operations Specialist

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Monitor and trace LTL and common-carrier shipments from the time of booking until delivery.

• Proactively recognize and communicate any exceptions, delays, or service failures.

• Examine LTL invoices and freight bills for inconsistencies, which may include reweighs, reclasses, accessorials, and duplicate charges.

• Provide guidance to customer service and account management teams regarding billing discrepancies, disputes, and resolutions.

• Assist customer-facing teams in constructing LTL orders, focusing on freight classification, packaging, dimensions, weight, and carrier selection.

• Work with LTL carriers to address overages, shortages, and damages, managing freight claims until resolution.

• Assess LTL carrier performance, including on-time delivery rates, exception occurrences, and service trends, and convey findings to management.

• Ensure accurate and timely data entry in the Transportation Management System (TMS).

• Identify opportunities and assist in implementing efficiency enhancements, cost-saving measures, and process improvements.

• Support system updates, reporting, customer-facing documentation, and rate analysis.

• Report directly to the Operations Manager.

⛳️ Requirements

• Minimum of 2 years of practical LTL experience at a freight brokerage / 3PL or within an LTL carrier.

• Proficient understanding of NMFC freight classification, density-based pricing, accessorial charges, and the ability to interpret an LTL freight bill.

• Familiarity with a brokerage TMS and LTL carrier online portals.

• Excellent written and spoken English communication skills in a professional context.

• Detail-oriented, accurate, and efficient; capable of performing under pressure in a dynamic environment with reliability and initiative.

• Dependable remote working setup: includes backup power, internet, computer, and 2 to 3 monitors.

• Availability during core U.S. Eastern business hours, Monday–Friday, from 10:00 AM to 7:00 PM U.S. Eastern.

• Previous experience with or for a third-party logistics company is preferred.

• Experience in filing and successfully winning LTL freight claims is preferred.

• Knowledge of CRM and business intelligence/reporting tools is preferred.

• Experience collaborating with distributed remote teams across various time zones is preferred.

🏝️ Benefits

• 15 paid business days per calendar year after 90 days, in accordance with contract structure.

• Structured growth plan.

• Remote work arrangement.

• No travel required.