Loyalty Consultant – Business Consultant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Facilitate loyalty concept workshops with new clients.

• Develop loyalty concepts that encompass objectives, member value propositions, earning and burning mechanics, tiers, rewards, benefits, and member journeys.

• Identify and address gaps in customer-provided concepts prior to discovery and implementation.

• Analyze the performance and design of existing loyalty programs.

• Suggest actionable modifications, including new mechanics, adjustments to tiers and benefits, engagement campaigns, or complete program overhauls.

• Establish program success KPIs and assist clients in measuring them.

• Collaborate with Customer Success on accounts requiring a new strategic direction.

• Participate in pre-sales meetings and RFP activities as the loyalty subject-matter expert.

• Aid prospects in grasping effective loyalty programs and Antavo’s ready-made capabilities.

• Assist in scoping and estimating consulting engagements.

• Conduct functional deep-dive sessions and convert concepts into comprehensive functional requirements and business rules.

• Align requirements with Antavo capabilities, pinpoint gaps, and agree on workarounds or change requests.

• Serve as the functional owner of loyalty logic throughout the implementation process.

• Independently manage customer engagements or lead implementation teams alongside technical colleagues.

• Oversee planning, timelines, status updates, and scope modifications.

• Create membership journeys and visuals that illustrate customer experience and loyalty logic.

• Ensure that delivered solutions align with agreed concepts and business needs.

• Keep abreast of loyalty market trends and best practices.

• Develop reusable concept templates, benchmarks, and best-practice materials.

• Share customer insights with the Product team to help refine the Antavo platform.

⛳️ Requirements

• 3–5 years of direct experience in loyalty or CRM strategy, whether on the consultancy, brand, or loyalty technology side.

• Demonstrated experience in designing new loyalty programs and enhancing existing ones, from concept through to launch.

• Strong grasp of loyalty mechanics: points, tiers, rewards, benefits, referrals, gamification, and member journeys.

• Practical experience in converting business requirements into detailed functional specifications, user stories, or documentation for implementation teams.

• Experience in managing customer projects or leading an implementation team, preferably in a SaaS environment.

• Sufficient technical knowledge to discuss data flows, events, and APIs with engineers and customer IT teams; coding skills are not necessary.

• Commercial acumen and the ability to relate program design to retention, frequency, spending, and customer lifetime value.

• Proficiency in working with program data and KPIs.

• Exceptional workshop facilitation and presentation abilities.

• Capability to simplify complex loyalty logic in written, verbal, and visual forms.

• Strong organizational and time-management skills, with the capacity to manage multiple customers simultaneously.

• Familiarity with Jira or similar project management tools.

• Professional proficiency in written and spoken English.

• Positive, collaborative, and proactive demeanor.

• Nice to have: experience with a loyalty management platform.

• Nice to have: background in retail, fashion, sporting goods, beauty, hospitality, or travel loyalty programs.

• Nice to have: exposure to paid membership, coalition, or multi-brand/multi-market programs.

• Nice to have: experience in modeling program economics, reward costs, and point liabilities.

• Nice to have: experience in drafting business requirements or user stories.

• Nice to have: familiarity with e-commerce platforms like Shopify or Magento, and marketing CRM/automation platforms such as Salesforce, Braze, or Emarsys.

• Nice to have: experience in a SaaS company or customer-facing consulting roles.

• Nice to have: proficiency in an additional European language.

🏝️ Benefits

• Competitive remuneration package with bonuses.

• AntavoCare health/mental health insurance benefits.

• Opportunities for rapid career advancement.

• Flexible working hours.

• Company retreats.

• Remote-first work environment.

• International team atmosphere.

• Strong support from the team.

• No dress code.

• Opportunities for career growth and professional development.