Loss Mitigation FHA Claims Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Prepare and submit HUD/FHA home retention claims in accordance with investor, insurer, and CMS guidelines.

• Conduct semi-daily follow-ups on pending claim proceeds.

• Reconcile final claim proceeds with claimed amounts, paid amounts, outstanding loan debt, escrow, and corporate advances.

• Rectify error files by canceling claims and/or processing refund requests to HUD.

• Provide posting instructions for claim proceeds within 24 hours of receipt.

• Review, follow up, and ensure timely and precise completion of scheduled steps.

• Log completion dates when actions occur and adjust scheduled dates with approval when necessary.

• Conduct daily routine follow-ups.

• Keep the Supervisor updated on claim denials, curtailments, processing delays, and other trends or issues.

• Document servicing, actions, delays, follow-ups, and phone conversations in system notes.

• Ensure timely imaging of claim documents.

• Maintain and manage the HUD audit file.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or equivalent work experience; some college education preferred.

• Preferred one (1) to two (2) years of mortgage servicing default experience.

• Previous experience with FHA claims is preferred.

• Understanding of loss mitigation and claims processes.

• Exceptional written and verbal communication, organizational, and time management skills.

• Ability to communicate effectively with internal and external stakeholders at all levels.

• Strong attention to detail and problem-solving skills.

• Excellent interpersonal skills focused on teamwork and quality in loan evaluation.

• Capability to manage multiple tasks under pressure and adapt to changing priorities.

• Ability to grasp opposing viewpoints on complex issues and negotiate while integrating different perspectives.

• Capacity to make decisions that moderately impact the immediate work unit.

• Ability to organize and prioritize personal work schedule on a short-term basis.

• Proficiency in basic arithmetic and the ability to record, balance, and verify results for accuracy.

• Capability to compose detailed reports, work-related manuals, and limited-scope publications.

• Competence in meeting strict deadlines.

🏝️ Benefits

• Comprehensive healthcare plans for you and your family.

• Discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Discounts on fitness, restaurants, retail, and other services through the employee portal.

• Customized training programs available.

• Employee referral bonuses.

• Educational reimbursement options.

• Community support through the Carrington Charitable Foundation.