Logistics Solutions Specialist

This is a fully remote position, open to applicants in Utah.

📋 Description

• Serve as the main point of contact for escalated service concerns from Sales, Customer Experience, and Operations via phone, email, chat, and case management systems.

• Evaluate and address complex service interruptions by collaborating with dispatch, site leadership, and cross-functional teams.

• Independently handle a significant volume of escalations, prioritizing cases based on urgency and business impact.

• Keep comprehensive and precise documentation of escalation cases.

• Monitor trends and participate in initiatives aimed at process improvement.

• Conduct root cause analysis and support ongoing enhancement of customer satisfaction and operational efficiency.

• Act as a subject matter expert and escalation resource.

• Address high-impact service concerns escalated by internal stakeholders across all business lines.

⛳️ Requirements

• High School Diploma or G.E.D.

• 3 years of relevant experience in a team environment.

• Strong communication skills across multiple areas.

• 3 years of experience multitasking in a dynamic work setting.

• Excellent organizational abilities.

• Experience collaborating cross-functionally with internal teams to resolve service concerns.

• Bachelor's Degree (accredited) is preferred.

• Preferred familiarity with CRM and case management tools (e.g., Salesforce, ServiceNow).

• Must possess, or be willing to obtain, a REAL ID or TSA-approved alternative if needed for business air travel or access to federal properties.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance.

• Short-term disability coverage.

• Stock purchase plan.

• Company matching on a 401(k).

• Paid vacation.

• Paid holidays.

• Paid personal days.

• Dependent daycare.

• Discounted stock options.

• Your Tomorrow Education Assistance Program.

• Paid on-the-job training.

• Defined career progression.