Logistics Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the daily relationship with Radial 3PL for both DTC and Retail fulfillment.

• Oversee daily operations, address escalations, and conduct weekly and quarterly business reviews.

• Ensure Radial adheres to SLAs and productivity standards, including units processed per hour.

• Implement corrective actions when there are performance issues with the 3PL.

• Strategically plan and allocate staff for peak fulfillment times across Retail Pipe, Reauth, and new-subscriber orders.

• Oversee 3PL production activities including kitting, pre-kitting, display assembly, and rework operations.

• Take full ownership of DTC and B2B orders from inception to delivery.

• Address and resolve issues related to stuck, short-shipped, or misrouted orders.

• Lead the daily routing of B2B orders, including the Claude-based routing process.

• Maintain routing guidelines and standard operating procedures (SOPs).

• Collaborate with Retail on wholesale order inquiries and retailer routing compliance requirements.

• Assess carriers and shipping options for cost-effectiveness and reliability.

• Work with Customer Service to implement customer-facing out-of-stock protocols.

• Partner with Quality and vendors to monitor and reduce defects affecting delivery.

• Establish functional requirements for order and shipping systems in collaboration with Tech.

• Ensure data integrity across ERP, Radial, and order management systems.

• Manage logistics budget items and identify opportunities for savings in warehousing and outbound shipping.

• Report on logistics KPIs, including on-time and in-full delivery, order accuracy, cost per order, damages, and claims.

• Provide performance, volume, and cost data to support annual negotiations with Radial.

• Review invoices from 3PL and carriers in conjunction with Purchasing & Inventory and Finance teams.

• Develop and maintain SOPs for order handling, kitting, and shipping processes.

⛳️ Requirements

• Minimum of 4 years of experience in logistics, fulfillment, or customer operations.

• Direct experience in managing 3PL relationships.

• Proven track record in handling DTC e-commerce fulfillment at scale.

• Experience in retail and wholesale fulfillment, including EDI, routing guides, and chargebacks, is highly advantageous.

• Proficient in ERP, WMS, and order management systems.

• Strong skills in Excel or Google Sheets.

• Capable of building and interpreting KPI reports.

• Ability to leverage data to hold partners accountable and inform decision-making.

• Remain calm and decisive in problem-solving during peak periods.

• Good judgment in escalating issues with actionable solutions.

• Interest in utilizing AI tools to automate routine order processes.

• Expertise in communication and collaboration.

• Strong problem-solving skills with the ability to evaluate alternatives.

• Resilience and openness to feedback.

• Excellent prioritization skills.

🏝️ Benefits

• A culture that emphasizes diversity.

• Flexible remote work options.