Logistics Coordinator

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Manage domestic and international shipments from the initial booking to final delivery.

• Prepare and verify shipment requests, including origins, destinations, service levels, quantities, weights, dimensions, and delivery dates.

• Collaborate with freight forwarders, parcel carriers, brokers, warehouses, and third-party logistics (3PL) partners.

• Monitor shipment milestones and communicate any delays, exceptions, or changes.

• Confirm proof of delivery and update shipment records accordingly.

• Assist with shipment approvals and freight release processes.

• Act as the primary contact for transportation and logistics partners on a daily basis.

• Request and compare freight quotes to aid in routing decisions.

• Follow up on pickup scheduling, delivery appointments, tracking gaps, claims, accessorial charges, and service-related issues.

• Maintain comprehensive contact lists, routing instructions, rate information, and documentation related to service levels.

• Compile shipment data, issue logs, and basic KPI reports for carrier and 3PL evaluations.

• Report recurring service failures, cost issues, and operational risks to management.

• Keep updated records of shipments, tracking information, freight costs, and delivery status in company systems and shared trackers.

• Reconcile shipping records and investigate any discrepancies.

• Generate reports that track shipment status, on-time delivery, exceptions, freight expenditures, accessorials, and logistics KPIs.

• Aid in invoice review by matching invoices with shipment records and relevant documentation.

• Gather and organize commercial invoices, packing lists, bills of lading, proof of delivery, and other shipment-related records.

• Route any missing or inconsistent documentation for necessary corrections.

• Maintain records for audits, broker requests, shipment assessments, and internal reporting.

• Collaborate with customs brokers and internal teams regarding routine shipment details.

• Escalate trade compliance inquiries to the Senior Manager of Logistics & Trade Compliance or designated personnel.

• Partner with teams in Fulfillment, Inventory, Planning, Finance, Sourcing, Customer Support, and other departments.

• Assist with the implementation of new carriers, forwarders, warehouses, and 3PL solutions.

• Document standard operating procedures, escalation routes, and shipment workflows.

• Engage in process improvement initiatives.

• Provide timely updates on ongoing actions, risks, and decisions.

⛳️ Requirements

• Familiarity with transportation, freight, parcel, warehouse, or 3PL operations.

• Strong organizational skills with the ability to manage multiple shipments, priorities, and deadlines effectively.

• Exceptional written and verbal communication abilities.

• Meticulous attention to detail and the capability to maintain precise operational records.

• Proficient in Microsoft Excel or Google Sheets, including filters, lookups, pivot tables, and fundamental data analysis.

• Skill in investigating discrepancies, identifying root causes, and driving issues toward resolution.

• Ability to work independently in a remote setting while ensuring reliable follow-through and communication.

• Experience with ERP, transportation management, warehouse management, carrier, or logistics platforms.

• A minimum of 2 years of experience in logistics coordination, transportation operations, freight forwarding, warehouse management, supply chain, or a related field.

• Experience in coordinating with parcel carriers, freight forwarders, customs brokers, warehouses, or 3PL providers.

• Proven experience tracking shipments and managing delivery exceptions across various regions or service levels.

• Experience in reviewing freight invoices, shipment documentation, or carrier performance data is preferred.

• Background in supporting consumer electronics, hardware, technology, or high-volume shipping operations is advantageous.

• An associate or bachelor’s degree in supply chain, logistics, business, or a related field is preferred; equivalent practical experience will also be considered.

• Candidates should reside in or near Louisville, Kentucky.

• Must have authorization to receive and access commodities and technologies regulated under U.S. Export Administration Regulations.

🏝️ Benefits

• Health, pharmacy, optical, and dental benefits.

• Paid time off.

• Sick time off.

• Short-term and long-term disability coverage.

• Life insurance.

• 401(k) contribution.

• Potential for restricted stock units for specific roles.

• Remote work arrangement.

• Flexible scheduling to accommodate shipment escalations or partner operating hours.