Logistics Analyst

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Maintain precise and current delivery records within the GroWrk platform, including tracking numbers, order statuses, ETAs, and delivery confirmations.

• Oversee and follow up on delivery operations, encompassing partner handoff, preparation services, shipping progress, customs and export coordination, as well as final delivery confirmation.

• Collaborate with global partners to request and validate shipping information, resolve delays or exceptions in delivery, and confirm proof of delivery along with necessary documentation.

• Quote and process logistics services, including standard, expedited, international export, special, and regional options.

• Identify risks and bottlenecks impacting delivery timelines and implement corrective measures.

• De-escalate incidents and manage communication with internal stakeholders across Customer Service, LOPS, Procurement, Enablement, and Product.

• Conduct regional or account-specific delivery audits to ensure quality execution and adherence to service level agreements (SLAs).

• Spot opportunities to enhance the efficiency, automation, and scalability of delivery workflows.

• Ensure the timely, accurate, and high-quality execution of delivery-related orders throughout GroWrk’s global operations.

⛳️ Requirements

• A degree in International Business, Business Administration, or related disciplines.

• Demonstrated experience in managing and maintaining operational databases and tracking systems.

• Background in logistics operations, shipping coordination, or delivery management, preferably in a global setting.

• Strong attention to detail.

• Exceptional organizational abilities.

• High sense of ownership.

• Excellent communication and stakeholder management skills.

• Proficiency in English (both oral and written).

• Familiarity with AI tools such as Gemini and Claude.

🏝️ Benefits

• A fully remote work position.

• Opportunities for personal and professional development.

• Monthly salary paid in USD.

• Paid time off (PTO) days and recognition of local national holidays.

• Provision of company equipment.

• Fixed budget allocated for expenses related to healthcare, personal care, or learning.