Localization Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with both internal and external stakeholders to pinpoint localization gaps and address translation challenges.

• Facilitate new translation agreements and oversee the complete delivery process of the Course Package Translation Service.

• Design, implement, and monitor translation quality initiatives.

• Assess localizability and localization workflow challenges, offering creative solutions.

• Create, document, and enhance standard operating procedures (SOPs).

• Produce external documentation such as FAQs, blog posts, SOPs, and articles on Known and Fixed Issues.

• Support critical localization projects and initiatives.

• Utilize AI-driven tools for content generation, translation quality assurance, and workflow optimization while ensuring precision and compliance with AI governance.

• Generate, publish, and review content and media following technical writing standards.

• Oversee and maintain publishing queues; review, edit, and release external content.

• Evaluate trends in localization issues and time to resolution to generate actionable insights.

• Collect and analyze localization requirements with requestors and subject matter experts.

• Ensure the successful completion of course package translation projects and other localization requests.

• Cultivate vendor relationships to ensure project delivery on schedule and within budget.

⛳️ Requirements

• A 4-year college degree or 2-3 years of relevant professional experience.

• Experience in human/machine translation and post-editing project management.

• Proficiency in at least one language other than English (Canadian French, Mexican Spanish, Brazilian Portuguese, Dutch, or Arabic).

• Familiarity with GitHub as a version control platform.

• Experience with Translation Management Software.

• Knowledge of content and learning management systems (CMS and LMS).

• Understanding of programming languages such as JSON, XML, HTML, CSS, and JavaScript.

• Strong skills in project management, technical writing, problem-solving, and customer support.

• Capability to utilize data tracking tools.

• Ability to collaborate effectively with internal and external stakeholders.

• Proficiency in managing vendor relationships and delivering projects within budget and on time.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and growth.

• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program.

• 2 Paid Days off for SkillsWave-related activities such as exams or final assignments.

• Employee wellbeing benefits (including access to mental health services, EFAP program, financial planning, and more).

• Retirement planning assistance.

• 2 Paid Volunteer Days.

• Competitive benefits package.

• Home Internet reimbursements.

• Employee referral program.

• Wellness reimbursement.

• Employee recognition programs.

• Social events.

• Dog-friendly office spaces at our headquarters in Kitchener, Winnipeg, Vancouver, and Melbourne.

• Wellness subsidy.

• Equity grants.

• Variable incentive compensation.