Local Support Specialist

This is a fully remote position, open to applicants in Romania, +5 more countries.

📋 Description

• Answer calls, deliver initial guidance, and provide consistent updates regarding ongoing cases to B2B partners in both Italian and English.

• Maintain transparent and honest communication with a focus on ensuring partner satisfaction.

• Manage incoming tickets, follow up on escalations, and proactively address resolutions and prevention strategies.

• Oversee booking modifications and relocations with meticulous attention to detail and urgency.

• Collaborate and coordinate with other departments to ensure smooth workflows and effective service delivery.

• Balance the expectations and needs of both partners and account managers.

• Precisely document all work and interactions with partners in the CRM system.

⛳️ Requirements

• Proficient in both Italian and English; fluent spoken and written communication is essential.

• Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is preferred.

• A proactive and preventative approach to problem-solving.

• Ability to manage multiple tasks, handle stressful situations, and address urgent issues with calm professionalism.

• Empathy towards customer concerns and a commitment to working towards effective solutions.

• Quick to learn new tools, systems, and processes.

• Results-driven mindset.

• Knowledge of Spanish, Greek, Romanian, Serbian, or any other language is a plus.

🏝️ Benefits

• Remote Work: Enjoy the convenience of working from home.

• Salary: Competitive base salary with a monthly bonus.

• Dynamic Team: Join a vibrant and energetic group of specialists.

• Growth Opportunities: Engage in interesting and challenging tasks that enhance your professional skills.

• Learning & Development: Access to seminars, training sessions, and conferences.

• Corporate discounts on hotels and various services.