Local Support Specialist

This is a fully remote position, open to applicants in Romania, +5 more countries.

📋 Description

• Handle incoming calls, offer initial guidance, and provide ongoing case updates to B2B partners in both Italian and English.

• Maintain transparent and honest communication focused on ensuring partner satisfaction.

• Oversee incoming tickets, follow up on escalations, and actively work towards resolution and prevention.

• Manage booking changes and relocations with precision and urgency.

• Collaborate and coordinate with other departments to guarantee seamless workflows and service delivery.

• Balance the expectations and needs of partners and account managers effectively.

• Document all work and partner interactions accurately in the CRM system.

⛳️ Requirements

• Proficient in both Italian and English at an advanced level – fluency in speaking and writing is essential.

• Knowledge of additional languages such as Spanish, Greek, Romanian, Serbian, or others is a plus.

• Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is highly advantageous.

• A proactive attitude with the ability to foresee partner needs and take initiative.

• Capability to manage multiple tasks, cope with stressful situations, and address urgent issues with professionalism and composure.

• Strong understanding and empathy for customer concerns while striving for optimal solutions.

• Quick to adapt to new tools, systems, and processes with a results-driven approach.

🏝️ Benefits

• Remote Work: Enjoy the flexibility of working from home!

• Salary: Competitive base salary plus a monthly bonus.

• Dynamic Team: Join a vibrant and youthful team of specialists.

• Growth Opportunities: Engage in challenging and ambitious projects that will enhance your professional skills.

• Learning & Development: We invest in your growth through seminars, training sessions, and conferences.

• Perks: Benefit from corporate discounts on hotels and other services.