Local Support Specialist

This is a fully remote position, open to applicants in Argentina, +4 more countries.

📋 Description

• Respond to calls, offer initial guidance, and provide regular updates to B2B partners in both Spanish and English.

• Maintain clear, honest, and customer-focused communication.

• Manage incoming tickets and escalations while proactively working towards resolution and prevention.

• Address booking changes and relocations with meticulous attention to detail and urgency.

• Collaborate with other departments to ensure seamless workflows and service delivery.

• Balance the expectations of partners and account managers effectively.

• Precisely document tasks and partner interactions within the CRM system.

⛳️ Requirements

• Advanced proficiency in Spanish and English; fluent speaking and writing skills are essential.

• Previous experience in travel, concierge agencies, TMCs, DMCs, or tour operators is highly advantageous.

• Proactive and anticipatory approach to problem-solving.

• Capability to manage multiple tasks, handle stressful situations, and address urgent issues with professionalism and composure.

• Empathetic communication skills and a customer-centric approach to problem-solving.

• Ability to swiftly learn new tools, systems, and processes.

• Results-oriented mindset.

🏝️ Benefits

• Remote Work: Enjoy the flexibility of working from home.

• Base salary plus monthly bonuses.

• Dynamic team: Join a vibrant and youthful group of specialists.

• Opportunities for growth through engaging and ambitious tasks.

• Access to seminars, training, and conferences for professional development.

• Corporate discounts on hotels and various services.