Loan Servicing Specialist

This is a fully remote position, open to applicants in Iowa, +2 more states.

📋 Description

• Administer mortgage accounts to ensure that bankruptcy, property preservation, and default activities align with state and federal regulations.

• Execute early-stage, late-stage, reporting, and litigation default loan servicing responsibilities within designated timelines and workflows.

• Oversee foreclosure proceedings up to and including the First Legal Action, ensuring compliance with statutory, regulatory, investor, insurer, agency, and company standards.

• Fulfill First Legal Actions by set deadlines, resolve obstacles, and request extensions when necessary.

• Examine foreclosure files for adherence to default timeframes and regulatory and statutory requirements.

• Manage assigned foreclosure cases and communicate with mortgagors, attorneys, investors, insurers, trustees, appraisers, and other involved parties.

• Assess attorney performance by reviewing proceedings, records, timelines, and system/database activities.

• Follow up on pending requests and phone calls from both internal and external stakeholders.

• Conduct audits on accounts for expense compliance and appropriate application to the record system.

• Investigate questionable loan items, including payment applications.

• Review and address audit and quality control inquiries.

• Inform management about litigated and class action issues.

• Analyze assigned portfolios for performance metrics, timelines, characteristics, and foreclosure status.

• Manage exception reporting to mitigate risks.

⛳️ Requirements

• High School Diploma or equivalent, or a combination of education and experience.

• A minimum of 3 years of directly related experience in Mortgage Foreclosure, Bankruptcy, and/or Legal.

• Excellent verbal and written communication abilities.

• Strong attention to detail with the capability to follow strict guidelines and procedures.

• Preferred experience with GSE and Government processes.

• Preferred familiarity with MSP and LoanSphere.

• Working knowledge of Windows, Microsoft Word, Excel, Internet, and Microsoft Outlook is preferred.

• Understanding of fundamental concepts, practices, and procedures related to foreclosure.

• Demonstrated ability to work under pressure and meet deadlines while providing outstanding internal and external customer service.

• Capability to work independently and complete tasks within established parameters.

• Strong interpersonal skills.

• Self-motivated and proactive.

• Ability to manage multiple responsibilities and respond swiftly to urgent issues.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k)

• PTO/paid sick leave

• Employee stock purchase plan

• Inclusive, people-first workplace culture

• Equal opportunity employment