Loan Processing Representative

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Onboard new loan files received from various channels.

• Verify the accuracy of loan data and analyze files to determine any additional documentation needed.

• Assess loan files for completeness, correctness, and eligibility.

• Provide guidance to potential borrowers regarding product requirements, pricing, policies, and guidelines.

• Oversee a pipeline of loan applications from the initial application stage through to closing.

• Act as the primary point of contact for borrowers, loan originators, underwriters, attorneys, vendors, and other third-party stakeholders.

• Facilitate communication between loan origination, underwriting staff, and external parties.

• Prepare accurate initial disclosures.

• Stay updated on FHLMC and conventional loan regulations, as well as federal and state laws, and Bank policies.

• Request necessary documentation, including appraisals, verifications, and tax transcripts.

• Follow established procedures while suggesting and assisting with updates as necessary.

• Review HMDA and Mavent reports for accuracy and implement changes as required.

• Organize closings and compile closing packages for consumer loans.

• Ensure all conditions are fulfilled and that loans adhere to regulatory guidelines prior to closing.

• Perform additional related duties as assigned.

⛳️ Requirements

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; OR six months to one year of relevant experience and/or training; OR a comparable combination of education and experience.

• Exceptional organizational skills with a keen eye for detail.

• Strong analytical and problem-solving capabilities.

• Outstanding verbal and written communication skills.

• Commitment to maintaining the financial privacy of clients, business partners, and the employer.

• National Mortgage Licensing System (NMLS) registration is required; ability to secure said license after a timeframe determined by the decision-maker.

• Must successfully complete the NMLS registration process, which includes criminal background and credit checks.

• Must adhere to NMLS licensing regulations and rules.

• Proficiency in Microsoft Office, including Word and Excel.

• Must operate within the same time zone and within a two-hour commuting distance to Holyoke, Massachusetts.

• Ability to sit, use hands for sorting, writing, and keyboarding, as well as listening and speaking; frequent reaching, walking, stooping, and crouching; occasional standing, lifting, bending, driving, and travel.

🏝️ Benefits

• Excellent compensation.

• Workplace flexibility.

• Competitive benefits package.

• Inclusive and engaging work environment.

• Award-winning culture.

• Recognized as a Best Place to Work and Best Local Bank.