Loan Modification Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage the daily implementation of the loan modification process from initial assessment to finalization.

• Ensure that loan files advance through Encompass milestones in accordance with established workflow rules and timelines.

• Review and address stalled, delayed, or exception-driven modification files.

• Provide guidance and escalation support to loan modification processors, underwriters, and support personnel.

• Coordinate loan modification activities across Servicing, Legal, Underwriting, Construction/Repair, Closing, and Post-Closing teams.

• Communicate terms of modification, approvals, documentation requirements, and execution status.

• Facilitate the execution and receipt of final modification agreements and update relevant systems.

• Analyze workflow inefficiencies and propose operational, staffing, or system enhancements.

• Develop and maintain process documentation, job aids, and training resources.

• Support change management initiatives for system upgrades, policy revisions, and investor changes.

• Ensure adherence to investor guidelines, regulatory standards, and internal policies.

• Assist with audits, regulatory examinations, and investor reviews.

• Identify gaps in processes, systems, or controls and implement corrective measures.

• Address inquiries from borrowers, builders, loan officers, and other parties involved in transactions.

• Protect confidential, proprietary, consumer, and other sensitive information.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's Degree in a relevant field or equivalent experience is preferred.

• A minimum of five years' experience across various roles is necessary.

• Proficient in computing rates, ratios, percentages, and financial figures.

• Ability to interpret bar graphs and utilize basic algebra and geometry.

• Familiarity with probability, statistical inference, plane and solid geometry, and trigonometry fundamentals.

• Exceptional verbal and written communication skills are required.

• Highly organized and detail-oriented.

• Capacity to thrive in a fast-paced, metrics-focused environment.

• Proficient in Microsoft Office Suite, including Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.

• Ability to learn new tasks, retain processes, maintain concentration, complete tasks autonomously, and make timely workflow decisions.

• Must adhere to relevant investor guidelines, regulatory standards, and internal policies.

• Must protect confidential and proprietary information.

• Occasional travel of 5% or less may be necessary.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• AD&D insurance

• LTD insurance

• 401(k) with employer match

• Remote work arrangement

• Competitive compensation

• Pleasant work environment