Loan Administration Specialist

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Conduct transaction exception reviews prompted by exception logic within the FAR Loan Management system.

• Detect potential incidents, align transaction codes with HERMIT, and assess borrower recoverability and HUD claim eligibility.

• Execute transaction-level loss analysis reviews of HECM claims to pinpoint losses, identify root causes, and explore recovery opportunities.

• Monitor loss trends throughout the servicing portfolio and forecast financial impacts for senior leadership.

• Assist with loss mitigation analytics and governance.

• Track potential incidents, escalate exposure to management, and participate in mitigation strategy meetings.

• Oversee property valuations across the servicing portfolio.

• Examine appraisal and BPO exceptions that affect loss severity, decision-making, and recoveries.

• Utilize valuation benchmarks to analyze local market trends and valuation factors for loss analysis.

• Review property valuation exceptions with an emphasis on property preservation and risk analysis.

• Adhere to KPIs in collaboration with management.

• Supervise monthly performance exceptions and issue reporting for the subservicer.

• Provide prompt and accurate updates to stakeholders regarding internal business projects.

• Stay informed about industry trends, products, technologies, best practices, and standards of conduct.

• Mentor and train colleagues and vendors as assigned.

• Follow established risk and compliance policies and procedures.

• Perform additional duties as assigned.

• Report directly to the Manager, Loan Administration.

⛳️ Requirements

• A minimum of 3 years of experience in the mortgage servicing industry.

• Experience with reverse mortgages is highly desirable.

• In-depth knowledge and understanding of the mortgage industry concerning claims, defaults, complaints management, borrower experience, reverse, forward, and/or commercial products.

• Excellent interpersonal skills and ability to work effectively in a team.

• Strong analytical, critical thinking, and problem-solving abilities with a focus on customer service.

• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

• Capable of adapting to new technologies and applications while managing multiple screens.

• Bachelor's Degree or equivalent qualifications in Business, Finance, or a related field.

• Experience collaborating with cross-functional leadership is preferred.

• Familiarity with GSE agency guidelines, CFPB regulations, and FHA/HUD requirements is preferred.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Life insurance

• Paid time-off benefits

• Flexible spending account

• 401(k) with employer match

• Employee Stock Purchase Plan (ESPP)