Live Video Teller I, Bilingual Required

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Welcome members primarily through the Express Teller Machine and various remote channels, such as video, phone, chat, and email.

• Efficiently and accurately execute deposits, withdrawals, transfers, loan payments, stop payments, card orders/replacements, statement/check copies, address changes, general maintenance, and other member requests.

• Utilize service commitments and member-centered problem-solving to assist, address, and fulfill requests.

• Assume responsibility for situations within designated authority limits or refer them to other credit union staff as necessary.

• Employ the department ticketing system for research and interdepartmental service requests.

• Keep abreast of credit union products and services.

• Recognize cross-sell and referral opportunities, providing relevant suggestions.

• Engage in credit union promotional activities.

• Carry out additional duties as required or assigned.

⛳️ Requirements

• Bilingual proficiency is essential (English and Spanish as implied by the role title along with English/Spanish right-to-work documentation).

• Experience ranging from one to twelve months in a similar or related field.

• High school diploma or GED equivalent.

• Strong listening, verbal, and written communication abilities.

• Professional telephone etiquette and on-screen communication skills.

• Professional appearance and demeanor are expected.

• Technical proficiency and good computer/keyboarding skills.

• Capability to operate 10-key calculators.

• Attention to detail and quality is important.

• Strong organizational and time management capabilities.

• Ability to lift or move objects weighing up to 30 pounds.

• Capacity to remain stationary, typically standing or sitting for extended periods.

• Ability to perform repetitive wrist, hand, and finger movements while using a computer.

• Close and continuous visual acuity for data entry, computer screens, and extensive reading tasks.

• Willingness to work on Saturdays.

• Availability for occasional overtime, unpredictable schedules, extended hours, and evening or weekend meetings/events.

• Ability to travel to credit union facilities or regions if needed.

• Must successfully complete a drug screening test within 48 hours of receiving an employment offer.

🏝️ Benefits

• Opportunities for career advancement.

• Supportive team culture.

• Occasional overtime opportunities.

• Equal Opportunity Employer.

• Drug-free workplace.

• Reasonable accommodations available for applicants with disabilities.