Live Chat Support Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to inbound live chats within the established response time frame

• Address common inquiries directly utilizing the knowledge base

• Create and monitor tickets for issues that require assistance from another team

• Maintain detailed notes on each conversation

• Identify recurring issues and report them to the team leader

• Uphold a friendly, human tone even during peak times

• Work from home during the hours of 09:00–17:00 UK time (11:00–19:00 SAST)

⛳️ Requirements

• A minimum of one year in customer service, live chat, call center, or retail support

• Quick and accurate typing skills with clear written English

• Familiarity with helpdesk tools such as Zendesk, Freshdesk, or Intercom

• Ability to remain patient during high volumes and maintain a calm demeanor with frustrated customers

• Reliable home internet connection and a quiet environment for working UK hours

• Experience in e-commerce or subscription support (preferred)

• Background in handling multiple chats simultaneously (preferred)

• Knowledge of knowledge-base writing (preferred)

🏝️ Benefits

• Fully remote position

• Ability to work from home

• Guidance on equipment

• Comprehensive induction and training program

• Supportive team leader and manager available throughout the day

• Achievable chat targets

• Opportunities for advancement into senior support or team lead positions