Litigation Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Directly oversee Litigation Team Leads across all active states

• Establish and maintain onboarding and continuous training programs for Team Leads

• Conduct individual one-on-one meetings and performance evaluations with Team Leads

• Act as the primary escalation contact for case-level operational challenges

• Identify and nurture high-performing personnel for Team Lead succession

• Implement and uphold firm-wide litigation standard operating procedures (SOPs) across all states

• Monitor phase timing benchmarks from filing to trial and address any bottlenecks

• Supervise task management, deadline tracking, court filing compliance, and case phase transitions

• Balance caseload distribution in relation to capacity and case complexity

• Coordinate operational initiatives across different states

• Design and deliver litigation-specific training on Filevine, case management protocols, court procedures, and SOL compliance

• Maintain and revise litigation SOPs, playbooks, and reference materials

• Facilitate regular meetings with Team Leads and reinforce firm standards

• Assist in the rollout of new tools, systems, and workflows

• Monitor litigation performance metrics utilizing Filevine and BigQuery dashboards

• Prepare operational reports on phase velocity, caseload health, task completion rates, and Team Lead performance

• Identify trends and anomalies in case data and initiate corrective measures

⛳️ Requirements

• Over 5 years of experience in personal injury litigation operations, legal operations management, or a senior paralegal leadership position

• Prior experience in supervising or training litigation staff across multiple offices or jurisdictions is highly preferred

• In-depth knowledge of litigation case management platforms; experience with Filevine is a plus

• Strong working understanding of personal injury litigation workflows from filing to trial across various states

• Proven ability to implement SOPs, hold teams accountable to standards, and drive performance through others

• Comfortable working with data and performance metrics; capable of interpreting dashboards and translating findings into operational actions

• Excellent written and verbal communication skills

• Ability to collaborate effectively with attorneys, paralegals, and firm leadership

• Must be eligible to work in the United States

🏝️ Benefits

• Medical, dental, and vision insurance

• 401(k) with company match

• HSA

• Life insurance

• Disability coverage

• Paid time off

• Parental leave

• Fully remote work