Litigation Client Specialist

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Manage incoming and outgoing calls with clients.

• Conduct structured telephone interviews utilizing predefined questions and case-specific questionnaires.

• Collect pertinent case information from clients in both English and Spanish.

• Assist clients throughout the interview processes and questionnaire completion.

• Gather and document personal information, case details, and associated data.

• Review and validate information to identify any missing details, inconsistencies, or incomplete responses.

• Follow up with clients for further information or clarification as needed.

• Collaborate with paralegals and legal assistants to aid in case preparation.

• Organize and relay client information to the appropriate members of the legal team.

• Ensure that questionnaires and case records are thorough and precise.

• Maintain accurate, organized, and updated confidential records of client information.

• Adhere to protocols for documenting interviews and managing sensitive legal information.

⛳️ Requirements

• Prior experience working with U.S. law firms is mandatory.

• Experience in client intake is essential.

• Experience in a Personal Injury (PI) law firm is highly desirable.

• Familiarity with California law firms, California Personal Injury cases, or California legal procedures is advantageous.

• Near-native proficiency in English (C2 level) is required.

• Bilingual fluency in English and Spanish, with the capacity to conduct professional discussions in either language.

• Exceptional verbal and written communication skills.

• Strong attention to detail and accuracy in information handling.

• Comfortable conducting phone interviews and engaging directly with clients.

• Ability to manage both inbound and outbound calls in a professional manner.

• Strong organizational capabilities and multitasking skills.

• Competence in handling confidential and sensitive client information.

• Comfortable following structured questionnaires, scripts, and established procedures.

🏝️ Benefits

• Comprehensive health benefits.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork.

• Flexible work hours to promote work-life balance.