Life Sciences Localization Quality Manager

This is a fully remote position, open to applicants in Spain, +3 more countries.

📋 Description

• Collaborate with Engagement Managers to ensure alignment with suppliers and coordinate resource recommendations along with capacity planning with the Language Services Team.

• Act as the main contact for language quality, leading discussions with clients, managing documentation, and delivering regular quality reports.

• Monitor supplier KPIs, such as on-time delivery, task acceptance, and linguistic accuracy; identify and escalate any performance issues that fall below client standards.

• Develop and maintain quality frameworks.

• Revise and enhance language assets, including glossaries, style guides, and translation memories.

• Serve as the escalation contact for project managers regarding missed deliverables.

• Lead Root Cause Analysis (RCA) initiatives.

• Manage Quality Improvement Plans (QIP) or CAPAs with Language Services.

• Conduct regular quality measurements and Content Type Analysis to fulfill internal and client-facing LQA SLAs.

• Assist in the development of internal and customer initiatives by evaluating and optimizing processes.

• Engage with customers to comprehend capacity needs and quality requirements.

• Collaborate with Language Services to ensure that requirements are fulfilled.

• Track customer Objectives & Key Results (OKRs) and implement actions to achieve quality and timely delivery targets.

⛳️ Requirements

• Demonstrated success in Localization Vendor, Language, or Quality Management within dynamic, client-focused environments.

• Experience in CRO-Pharma or Medical Devices is advantageous.

• Strong grasp of quality principles and practices.

• Familiarity with Agile or Lean Six Sigma methodologies is preferred.

• In-depth knowledge of Translation Management Systems (TMS), TM tools, and MTPE workflows.

• High level of data literacy and capacity to utilize analytics for decision-making, risk management, and proactive process enhancement.

• Outstanding verbal and written communication abilities in English; proficiency in additional languages is a plus.

• Capable of managing and prioritizing multiple time-sensitive projects independently or collaboratively.

• Possession of a Master’s degree or equivalent professional experience.

• Comprehensive supervisory experience, including hiring, training, and performance management for both internal teams and external resources.

• Background in quality management within the translation/localization sector.

• Familiarity with Life Sciences localization workflows.

• Only CVs submitted in English will be considered.

🏝️ Benefits

• Full-time employment.

• Remote work arrangement.