This is a fully remote position, open to applicants in Germany.

• Comprehensive management of customer inquiries regarding private pension contracts

• Customer-focused communication — via phone and written correspondence

• Autonomous processing of policy transactions within the life insurance sector

• Ensuring adherence to established service level agreements (SLAs)

• Close cooperation within a specialized project team

• Active engagement in the ongoing enhancement of processes and workflows

• Contributing to collaboration with our insurance partners

• Background in the insurance or financial services sector

• Vocational training as an insurance and finance clerk (Kaufmann/Kauffrau für Versicherungen und Finanzen) or equivalent qualifications

• Enjoyment in communication and engaging with customers

• Strong service orientation and customer-centric approach

• Organized and self-reliant work style

• Resilience and dependability, especially during busy or dynamic times

• Flexible working hours — with the possibility of up to 100% remote work depending on the assignment

• Competitive salary including holiday and Christmas bonuses along with additional pay components

• Personalized benefits from a modular benefits system (e.g., Deutschlandticket [public transport pass], internet allowance, meal subsidy)

Life Insurance Operations Specialist – m/f/d

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