Lien Resolution Associate

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Negotiate hospital liens and medical provider balances under the supervision of attorneys and in accordance with firm protocols.

• Review medical invoices, confirm outstanding balances, and acquire necessary supporting documentation.

• Submit requests for reductions and follow up with providers as needed.

• Obtain written confirmation of negotiated agreements.

• Maintain precise records within legal case management software.

• Collaborate with attorneys and closing personnel to address outstanding items and prepare files for settlement disbursement.

• Independently handle a high-volume caseload of reductions from balance verification to written agreements and closing coordination.

• Meet performance benchmarks for negotiated reductions, turnaround times, productivity, and accuracy.

• Direct legal inquiries and disputed liens that require legal analysis to the appropriate attorney.

• Update stakeholders on case progress and negotiation status.

⛳️ Requirements

• At least 2 years of recent, hands-on experience in plaintiff personal injury lien reduction or medical bill negotiation supporting a U.S. law firm.

• Direct experience in negotiating with hospitals, medical providers, and collection agencies.

• Ability to independently manage a high-volume caseload of reductions from balance verification to written agreements and closing coordination.

• Proficient in English and Spanish with strong verbal and written communication skills in both languages.

• Proficient in legal case management software; experience with Litify is preferred.

• Capable of working independently in a remote setting.

• Excellent organizational and time management skills.

• Strong analytical and problem-solving skills with a keen attention to detail.

• A reliable internet connection, personal computer, and a quiet, professional workspace.

• Ability to work collaboratively with attorneys, staff, and external providers while maintaining professional boundaries.

• A resilient and goal-oriented mindset.

• Employment is contingent upon verification of identity and authorization to work in the United States.

• Completion of Form I-9 and provision of acceptable employment authorization documentation is required.

🏝️ Benefits

• Remote work flexibility.

• Opportunities for growth and leadership.

• A collaborative, innovative, and high-accountability culture.

• Career advancement potential.

• An equal opportunity workplace.