Licensing Sales Specialist – VMware Broadcom

This is a fully remote position, open to applicants in United States.

📋 Description

• Surpass quarterly and annual sales objectives.

• Timely generation of renewal quotes, ensuring validation, auditing, and management of maintenance and subscription renewals.

• Collaborate with Customer Success, Support, and Account Executives to enhance customer value, retention rates, and renewal success.

• Cultivate and strengthen client relationships through personalized interactions, understanding client needs, identifying growth opportunities and use cases, and effectively communicating the value of products and services.

• Maintain and update comprehensive customer records that include customer and partner contacts as well as opportunities.

• Lead renewal sales cycles from proposal stage to contract execution in partnership with field sales teams.

• Recognize upselling and cross-selling opportunities, such as co-termination and multi-year renewals.

• Early identification of at-risk renewal clients and formulation of action plans to ensure successful and timely renewals.

• Plan several quarters ahead of renewal dates to guarantee customer renewal preparedness and to pinpoint necessary remedial actions and growth opportunities.

• Proactively identify issues that could impact renewals and collaborate with resources to address them.

• Assist the manager with special projects as required.

• Maintain and update opportunity and forecasting rollups for leadership review.

• Keep expertise current through necessary educational updates.

• Keep management apprised of any customer issues or concerns.

• Advocate for and exemplify commitment to Logicalis’s mission and values.

• Stay informed about relevant laws, regulations, policies, and procedures.

• Consistently support and conduct oneself in line with customer service expectations.

• No supervisory duties are involved.

⛳️ Requirements

• Associate’s Degree in a relevant field.

• Equivalent combinations of education and experience are acceptable.

• At least 2 years of direct experience in supporting VMware and/or Broadcom software licensing, subscription renewals, support renewals, entitlement validation, and contract management.

• In-depth knowledge of service business practices, including co-termination, service terms, and conditions.

• Familiarity with VMware/Broadcom licensing programs, subscription models, support offerings, contract structures, entitlement data, and renewal prerequisites.

• Experience in maintaining precise licensing and renewal records, identifying data inconsistencies, and supporting renewal pipeline and forecasting activities.

• Strong analytical abilities with proficiency in Microsoft Excel, along with experience using CRM systems, vendor licensing portals, and renewal reporting tools.

• Experience engaging with both internal and external customers in a multi-tier channel setting.

• Understanding of legal terminology in SaaS contracts, with contract experience in Enterprise Software or Technology Service agreements.

• Proficient in all Microsoft Office applications and CRM systems.

• Vendor-specific certifications are a plus.

• Detail-oriented, committed, effective communicator, self-motivated with strong problem-solving and interpersonal skills.

• Ability to organize, drive, and successfully deliver on initiatives.

• Capable of effectively communicating with senior-level management.

• Ability to clearly and accurately convey complex service concepts to internal teams and client-facing stakeholders at all levels of management.

• Excellent written and verbal communication skills.

• Ability to thrive in a fast-paced environment while managing multiple priorities.

• Capable of processing business accurately and efficiently in time-sensitive situations.

• Logical and analytical thinker with a competitive spirit.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and growth.

• Flexible work arrangements to support work-life balance.