Licensed Supervisor, Care Management

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage a team delivering integrated, holistic care within a managed care framework.

• Oversee staff responsibilities on a day-to-day basis, including performance management, staff development, and attendance tracking.

• Ensure that staff adhere to established workflows for conducting thorough assessments and developing care plans.

• Create and sustain a team-oriented, person-centered methodology for care coordination that addresses physical, behavioral, and social health requirements.

• Track team performance metrics, distribution of caseloads, and quality indicators.

• Guarantee the delivery of quality services while ensuring compliance with regulatory and accreditation standards.

• Coordinate care for members with complex health needs.

• Offer clinical supervision and guidance, leveraging professional licensure to aid in care planning and clinical decision-making.

• Address and resolve intricate member cases.

• Provide coaching, education, and direction to staff for ongoing improvement and professional development.

• Be available to work remotely from 8:30 am to 5:00 pm and travel within the community for meetings as required.

⛳️ Requirements

• Associate's degree (RN only) with three (3) years of experience in care management, case management, or care coordination for the MH/SU/IDD population; OR a Bachelor's degree (RN only) with three (3) years of relevant experience; OR a Master's degree with full licensure as LCSW, LCMHC, LPA, LMFT, or RN and three (3) years of experience in similar roles.

• Must hold a valid license in the State of North Carolina as one of the following: LCSW, LCMHC, LPA, LMFT, LCAS, or RN.

• If applying with an Associate’s or Bachelor’s degree, you must be fully licensed in North Carolina as an RN.

• Possession of a valid driver's license is required.

• Candidates must reside within Trillium’s catchment area in North Carolina, which includes counties such as Anson, Bertie, Beaufort, Bladen, and many others.

• Ability to travel within the catchment area as necessary.

• All candidates must pass a drug test as a condition of employment.

• Preferred: Degree in a Human Services-related field.

• Preferred: At least one (1) year of supervisory experience overseeing two (2) or more staff members.

• Preferred: Experience with a Managed Care Organization (MCO), Health Plan, or in managed-care case management.

• Resume must detail employer name, dates of service (month/year), average weekly hours worked, key job responsibilities, education history, and licensure/certification information.

🏝️ Benefits

• A collaborative, mission-driven work environment.

• Competitive benefits and work-from-home options available for most roles.

• Opportunities for professional advancement within a diverse and inclusive culture.

• Flexible work schedules with some roles subject to management approval.

• Health Insurance with no premiums for employee coverage.

• Flexible Spending Accounts.

• 24 days of Paid Time Off (PTO) plus 12 paid holidays during the first year.

• NC Local Government Retirement Pension (defined-benefit plan).

• 401k plan with a 5% employer match and immediate vesting.

• Eligible for Public Service Loan Forgiveness (PSLF) as a qualifying employer.

• Quarterly stipend provided for remote work supplies.