Licensed Property & Casualty Agent – GA

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with members through phone, email, and various channels to support them with quotes, new policies, billing queries, underwriting inquiries, and policy modifications.

• Establish rapport and trust by posing insightful questions, comprehending member requirements, and delivering precise solutions to reduce transfers and escalations.

• Execute insurance transactions such as endorsements, cancellations, and coverage modifications while ensuring adherence to industry regulations and internal policies.

• Work together with insurance carriers and internal teams to address issues and provide timely, accurate information.

• Keep up with required certifications and proactively seek opportunities to enhance product knowledge.

• Achieve performance targets related to service quality, responsiveness, and member satisfaction.

⛳️ Requirements

• A High School diploma or GED is required.

• A minimum of 6 months of customer service experience is required.

• Excellent written and verbal communication skills with a professional and empathetic demeanor.

• Capability to multitask across various applications while maintaining focus and precision.

• Must possess an Active Property & Casualty or Personal Lines license.

• Typing speed of 20 WPM with a 90% accuracy rate.

• Strong understanding of insurance compliance and regulatory standards.

• Proficient research and internet skills; quick learner across different topics and systems.

• Basic technical troubleshooting skills and comfort with digital tools.

• High-speed Internet connection via wired ethernet; no Wi-Fi, satellite, cellular hotspot, or cellular internet.

• Upload speed of 5 Mbps and download speed of 50 Mbps.

• Internet service provider must be very stable, with 1% or less packet loss and latency under 100ms.

• A cell phone or tablet available that can install the required 2FA software.

• A quiet environment for interviews, free from Bluetooth devices, smart watches, additional computers, or writing instruments; door closed; phones not allowed.

🏝️ Benefits

• Medical, Dental & Vision Coverage with various plan options.

• Telemedicine & Mental Health Support for easy access to care.

• Paid Time Off (PTO) that increases with your tenure.

• 401(k) with Company Match.

• Employee Assistance Program (EAP) offering free counseling and wellness resources.

• Company-Paid Life & Disability Insurance.

• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members.

• Voluntary Benefits including accident, critical illness, hospital coverage, and more.

• Additional perks such as legal assistance, identity protection, and pet insurance.

• Qualfon will supply all necessary equipment.