ABA Intake Coordinator

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Manage daily referrals received by the organization efficiently and promptly.

• Provide the Regional Director, Clinician, and Administrative teams with thorough intake data on the same day the intake is finalized.

• Act as a resource for staff concerning intake and triage processes.

• Assist scheduling and administrative teams in comprehending the treatment indicated or requested in referrals.

• Engage in the intake/triage orientation for new staff members.

• Address patient and non-patient emergencies in accordance with CSD policies and procedures.

• Gather, verify, and input pertinent client and referral information.

• Collect and input authorization details into the EMR system, assign CPT and ICD-9 codes, and follow up with funding sources.

• Examine assessments for clerical errors prior to submission to funding sources.

• Detect and report billing and documentation discrepancies.

• Respond to inquiries from clinicians, clients, and funding sources regarding authorizations, treatment/assessment status, and available services.

• Enter and monitor referral information in referral tracking systems.

• Oversee referral processes and ensure assessment completion.

• Track urgent intakes and communicate any challenges to the Regional Director or supervisor.

• Develop and adjust client-intake and treatment systems and processes by evaluating operating practices and liaising with funding sources.

• Provide scheduling and regional leadership with client timeline information.

• Execute additional administrative tasks as necessary.

⛳️ Requirements

• An Associate’s degree from an accredited college or university or the equivalent of two years of college coursework at an accredited institution.

• 3-5 years of experience in ABA intake is mandatory.

• Proficiency in Spanish is required.

• Familiarity with CentralReach is essential.

• Experience with CRM systems is necessary.

• Background in managing high-volume intake processes is required.

• Computer proficiency in word processing, database, spreadsheet, and Internet software applications.

• Excellent verbal and written communication skills with diverse populations.

• Strong editing capabilities.

• Ability to work autonomously and collaboratively within a team, demonstrate initiative, prioritize tasks effectively, and meet deadlines while adapting to changing priorities.

• Good judgment and decision-making abilities.

• Capacity to maintain confidentiality and discretion.

• Ability to interpret and implement policies and procedures.

• Familiarity with the ABA field is preferred.

• Sensitivity to ethnically, linguistically, culturally, and economically diverse populations.

🏝️ Benefits

• Opportunities for growth and development.

• Eligibility for bonuses.

• Paid time off (PTO).

• 401k plan.

• CSD-issued devices.

• Free college or tuition reimbursement through our Dreams Come True program.

• Competitive pay based on experience, location, and skills.