Licensed Practical Nurse (LPN) – Outbound Care Management

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Make outbound calls to patients as part of ongoing Chronic Care Management services

• Conduct monthly care management outreach and follow up according to established care plans

• Identify patient needs, barriers, and changes in condition requiring additional attention or escalation

• Communicate professionally and compassionately with patients in a call-center-style workflow

• Follow established care plans and care management protocols

• Accurately and timely document patient interactions, updates, and follow-up activities

• Maintain consistent outbound call activity and meet productivity and quality expectations

• Escalate clinical concerns according to established protocols

• Protect patient confidentiality and comply with HIPAA requirements

• Participate in virtual meetings and team communications using Google Workspace, Gmail, and Google Meet

• Meet KPIs for quality, productivity, attendance, and other performance measures

⛳️ Requirements

• Active LPN license with a Compact State License

• Must be licensed to practice in applicable states within the organization's service footprint

• New York and California licensure are required/accepted as applicable to the assigned patient population

• Previous nursing, healthcare, care management, patient outreach, or call-center experience preferred

• Strong verbal and written communication skills

• Comfortable making a high volume of outbound calls

• Strong organizational skills and attention to detail

• Ability to follow care plans, workflows, and established protocols

• Basic computer proficiency and ability to navigate multiple applications

• Must successfully complete a technology assessment, including typing and basic computer skills

• Dedicated, private workspace with a door suitable for handling protected health information and maintaining HIPAA compliance

• Reliable high-speed internet connection

• Ability to connect directly to the home modem/router using a hard-wired Ethernet connection

• Ability to share screen during work activities or support sessions

• Availability Monday–Friday within 8:00 AM–9:00 PM EST operating hours

🏝️ Benefits

• Additional $1.00/hour bilingual differential, where applicable

• Up to $400/month KPI-based incentive

• Full-Time benefits

• Company-provided desktop computer and two monitors

• 30-foot Ethernet cable provided to facilitate hard-wired connection