Licensed Insurance Services Representative – Property and Casualty

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to policyholder service inquiries through phone and email, including requests related to certification, billing, and policy changes.

• Accurately document all customer interactions in the company’s systems.

• Achieve the case volume targets established by Service Leadership.

• Maintain a professional demeanor in all phone and email communications.

• Cultivate a comprehensive understanding of THREE’s products, processes, and compliance guidelines.

• Work collaboratively with colleagues via phone, email, and Slack to address service requests and share knowledge.

⛳️ Requirements

• Minimum of 2 years of experience in a call center or a similarly fast-paced customer service setting.

• Experience in the insurance sector is advantageous.

• Must possess an active Property and Casualty license.

• Proficient computer skills are required.

• Preferred experience with Microsoft Outlook, video conferencing tools (such as Zoom or Teams), and CRM platforms (like Salesforce).

• Comfortable with technology and eager to learn new systems quickly.

• Capable of handling phone calls and responding to emails for up to 8 hours daily.

• Able to receive and promptly implement coaching and feedback.

• Remote and hybrid employees must have a wired high-speed internet connection and a private workspace to take calls without interruptions.

🏝️ Benefits

• Medical (PPO/HDHP), vision, disability, and life insurance coverage.

• Comprehensive dental plan that includes orthodontia coverage in addition to a standard plan.

• Generous paid time off (PTO) plan for all employees eligible for benefits.

• Paid company holidays along with 4 floating holidays.

• Paid parental leave policy.

• Employee Retirement Savings Plan/401(k) with company matching and immediate vesting.

• Education Assistance Program offering 100% upfront tuition reimbursement after 6 months of service for approved degree programs.

• Service Recognition Program that grants a monetary award towards a vacation every 5 years of employment.

• Wellness initiatives including Fitness Center and Weight Watchers reimbursement programs.

• Optional accident, critical illness, and hospital indemnity benefits.

• Employee discount and rewards program on travel, tickets, electronics, home goods, and more.

• Potential for commission and/or incentive pay.