Licensed Insurance Representative – Seasonal

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the main point of contact for clients.

• Oversee both incoming and outgoing communications.

• Utilize web-based platforms to address customer inquiries.

• Engage with customers through phone, email, chat, and/or social media.

• Resolve and mitigate customer issues effectively.

• Escalate interactions when deemed necessary and appropriate.

• Respond to assistance requests and/or manage payment processing.

• Monitor call-related information for auditing and reporting purposes.

• Provide constructive feedback on call-related issues.

• Upsell products or services as required.

• Collaborate with team members, supervisors, and support departments to resolve customer concerns and meet performance objectives.

⛳️ Requirements

• Must hold a Life & Health Insurance License for your home state.

• High School Diploma or an equivalent qualification is required.

• At least 6 months of experience in customer service is mandatory.

• Candidates must be at least 18 years old.

• Typing speed of a minimum of 25 words per minute is necessary.

• Must be comfortable using desktop computer systems.

• Basic understanding of Windows-based systems is required.

• Previous customer service and/or sales experience is preferred.

• A college degree is preferred but not mandatory.

• A dedicated workspace near your router to support a hardwired Ethernet connection is essential.

• Minimum internet speed of 15 Mbps download and 10 Mbps upload is required.

• Internet Service Provider latency must be under 50ms.

• Internet connection cannot be via Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Proof of internet speed will be required.

• Must reside in one of the eligible states: Alabama, Arkansas, Arizona, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, North Dakota, Nebraska, New Jersey, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming.

🏝️ Benefits

• Comprehensive medical, vision, and dental health benefits.

• Employment Assistance Programs available.

• Health and Personal Time Off (HPT) offered.

• Eligibility for leave programs.

• Competitive 401(K) retirement plans.

• Life insurance coverage provided.

• Supplemental medical coverage options.

• Critical care insurance available.

• Pet insurance offered.

• Flexible Spending Account (FSA) plans.

• Discounts at various retailers.

• Opportunities for career advancement.

• A workplace culture that is inclusive and diverse.