Licensed Insurance Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a high volume of incoming calls daily from policyholders and clients in both English and Spanish.

• Offer expert advice and assistance related to insurance requirements.

• Address inquiries concerning policies, billing, endorsements, and claims.

• Process and issue policies, certificates, endorsements, and cancellations.

• Investigate and resolve any premium discrepancies, system issues, and processing errors.

• Efficiently navigate multiple systems and software platforms at the same time.

• Work collaboratively with internal departments and external clients to ensure smooth service delivery.

⛳️ Requirements

• Must possess a Property and Casualty Insurance Producer/General or Personal Lines License.

• At least 2 years of experience in a customer service or call center position within the insurance sector.

• Capability to handle high call volumes while upholding quality and professionalism.

• Strong multitasking abilities.

• Ability to work independently with little to no supervision.

• High proficiency in Microsoft Office applications: Outlook, Word, Excel, and Teams.

• Quick learning and navigation of new systems is essential.

• Outstanding verbal and written communication skills.

🏝️ Benefits

• Competitive salary and a comprehensive benefits package.

• Continuous training and development opportunities.

• A collaborative and supportive team environment.

• Opportunities for professional growth.