Licensed Clinician, Behavioral

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a reliable clinical contact for members throughout their wellness journeys.

• Evaluate members’ immediate risks and clinical requirements using evidence-based models and clinical expertise.

• Provide immediate crisis de-escalation, safety planning, and risk management.

• Identify biopsychosocial needs and work collaboratively with members on solutions and subsequent steps.

• Establish SMART goals and encourage healthy lifestyle changes.

• Assess readiness for change and implement actions that support progress through various stages of change.

• Guide members to suitable clinical care, treatment programs, and community resources.

• Inform members about benefit plans, coverage, and care navigation through diverse modalities.

• Utilize specialized evidence-based curricula across different clinical areas.

• Research and offer customized educational and support resources.

• Collaborate with internal colleagues for follow-up, case collaboration, and smooth care transitions.

• Balance real-time queue activities with out-of-queue case management tasks.

• Exhibit diplomacy, empathy, and professionalism during challenging conversations.

• Adhere to HIPAA, confidentiality, compliance, and clinical documentation standards.

• Manage multiple health records and systems to accurately document interactions and progress.

• Communicate effectively in both verbal and written formats.

• Handle telephonic calls and scheduled appointments in a 24/7/365 clinical support environment.

⛳️ Requirements

• Master’s degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology) or RN with psychiatric specialization.

• Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with a psychiatric focus).

• A minimum of 5 years of post-licensure experience as a behavioral health or substance use clinician is preferred.

• Proven experience with evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing.

• Preferred experience working in or with managed care environments.

• Experience with direct member communication, both written and verbal; telephonic counseling/coaching is preferred.

• Required to obtain AAS Crisis Specialist Certification within the first year of employment.

• EAP experience and CEAP certification are preferred but not mandatory.

• Strong clinical acumen, interpersonal communication skills, and ability to thrive in a dynamic and fast-paced environment.

• Demonstrated administrative capabilities, with proficiency in computer and software applications.

• Ability to work a minimum of 40 hours per week, including rotating shifts, weekends, and holidays.

• Must have home internet through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload for remote work.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits commencing on the first day of employment.

• Access to well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-sponsored life insurance.

• Tuition reimbursement program.

• Minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence available.

• Option for remote work, subject to internet requirements.