Licensed ACA Health Insurance Agent

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Educate consumers about their options for health insurance under the Affordable Care Act (ACA) Marketplace.

• Evaluate the coverage needs of individuals and families, and clarify the available plan options.

• Outline details such as premiums, deductibles, copays, provider networks, prescription coverage, and other plan features.

• Assist consumers throughout the application and enrollment process within the ACA Marketplace.

• Deliver professional and consultative customer service during all consumer interactions.

• Keep accurate records of customer information, application details, and enrollment documentation in company systems.

• Follow up with both prospective and enrolled consumers as necessary.

• Achieve expectations related to sales, conversion, quality, productivity, attendance, and customer experience.

• Ensure compliance with CMS, Marketplace, carrier, licensing, and company requirements.

• Maintain necessary insurance licenses, certifications, carrier appointments, and Marketplace credentials.

• Engage in ongoing training, coaching, performance development, and team meetings.

• Efficiently navigate multiple computer systems and applications while assisting customers.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Must have an active Health or Health/Life Insurance License in good standing.

• Must possess an active National Producer Number (NPN).

• Newly licensed insurance agents are welcome to apply; prior experience with ACA sales is not mandatory.

• Previous experience in ACA, health insurance, telesales, call centers, or customer service is preferred.

• Must be able to complete and maintain all necessary ACA Marketplace/FFM registration and training before conducting Marketplace enrollments.

• Must meet the applicable carrier contracting and appointment requirements.

• Strong verbal communication, listening, and customer service skills are essential.

• Comfortable working in a performance-driven sales environment focused on achieving goals.

• Must be coachable, reliable, professional, and motivated to grow within the insurance industry.

• Strong computer navigation skills with the ability to learn and work across multiple systems are required.

• Ability to work independently while also contributing to a remote team environment.

• A reliable high-speed internet connection and a professional remote workspace are necessary.

• Must maintain required licensing, certifications, and continuing education requirements.

• Willingness to work additional hours, evenings, or weekends as business needs dictate, especially during peak Open Enrollment periods.

🏝️ Benefits

• Paid Holidays (6)

• Paid Time Off

• Medical Insurance with national plan options

• Dental Insurance

• Vision Insurance

• Voluntary Life and Accidental Death & Dismemberment Insurance

• Plans covering Accident, Critical Illness, and Hospital Indemnity

• Employee Assistance Program

• 401(k) plan with a matching contribution

• Bereavement Leave & Jury Duty Pay

• Uncapped commission opportunities

• Ongoing training, coaching, and support

• Full-time, W-2 employment