Level 3 Claims Adjuster

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess and analyze automotive extended warranty claims submitted by customers, dealerships, and repair facilities.

• Confirm claim details, including coverage, eligibility, and necessary documentation.

• Perform comprehensive investigations and evaluations to establish the legitimacy of claims and contract coverage.

• Collaborate with internal teams and external stakeholders to collect pertinent information and address claim-related concerns.

• Ensure adherence to company policies, industry standards, and legal obligations throughout the claims management process.

• Efficiently and accurately process claims within designated timeframes.

• Promptly and professionally convey claim decisions, approvals, and denials to relevant parties.

• Deliver outstanding customer service by swiftly responding to queries, concerns, and escalations regarding warranty claims.

• Keep precise and organized records and documentation of claims.

• Recognize trends and opportunities for process enhancement and assist in the creation and execution of improved claims-handling protocols.

⛳️ Requirements

• Equivalent experience in Claims Administration or a related area.

• Over 5 years of recent experience in automotive claims administration or a comparable position.

• Strong knowledge of automotive systems, components, and repair methodologies.

• Familiarity with warranty regulations, guidelines, and best practices in the automotive sector.

• Exceptional attention to detail and strong analytical capabilities.

• Excellent communication and interpersonal skills.

• Ability to manage multiple claims while ensuring accuracy and efficiency.

• Proficient in utilizing claims management software and systems.

• Strong problem-solving and decision-making skills.

• Ability to work autonomously as well as collaboratively in a team setting.

• High degree of professionalism and meticulous attention to detail.

• Successfully pass drug screening and background checks.

• Proactive, dependable, and trustworthy.

• Takes pride in their work and enjoys being part of a team.

🏝️ Benefits

• Competitive compensation with bonus and incentive opportunities.

• Weekly payroll processed via direct deposit.

• Healthcare options including medical, vision, and dental plans.

• 401(k) savings and retirement plans available.

• Life insurance coverage.

• Paid time off.

• Opportunities for professional growth.